CX Quality Assurance Scorecards for Customer Service | Leaptree QA for Salesforce AppExchange
By Leaptree
CX Quality Assurance Scorecards for Customer Service | Leaptree QA is the #37 ranked agent productivity app on Salesforce, with a 4.9 average rating from 22 reviews, as a paid app, as of Jul 16, 2026.
CX Quality Assurance Scorecards for Customer Service | Leaptree QA is a Salesforce AppExchange app by Leaptree. With a rating of 4.9★ from 22 reviews, it currently ranks #37 in the Agent Productivity category.
AppRanks data: CX Quality Assurance Scorecards for Customer Service | Leaptree QA ranks #37 in Agent Productivity on Salesforce AppExchange, placing it in the top 13% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
CX Quality Assurance Scorecards for Customer Service | Leaptree QA is a category-leading Salesforce app with a limited review volume. It is listed in the Agent Productivity category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 22 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (4.9★) signals consistent merchant satisfaction
- +Published by Leaptree — established developer track record
Cons
- −Limited review base (22) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About CX Quality Assurance Scorecards for Customer Service | Leaptree QA
How CX Quality Assurance Scorecards for Customer Service | Leaptree QA works
Leaptree Optimize helps Salesforce contact center teams run quality assurance, compliance monitoring, and performance coaching directly inside Salesforce.
Instead of reviewing a small sample of interactions in spreadsheets or external tools, teams can evaluate calls, chats, emails, cases, and AI-agent interactions using consistent scorecards and AI-powered assessments.
Designed for QA leaders, CX operations, and compliance teams, Leaptree Optimize helps increase QA coverage, reduce manual effort, and improve visibility across every interaction.
EVALUATE EVERY INTERACTION Move beyond QA sampling. Use AI-powered assessments to evaluate calls, chats, cases, and AI-agent interactions with consistent scoring.
RUN QA INSIDE SALESFORCE Keep evaluations, case context, workflows, and reporting connected. No spreadsheets. No external tools.
MONITOR RISK AND COMPLIANCE Identify compliance gaps, CX issues, and performance trends with AI-driven scoring and flags.
IMPROVE COACHING AND PERFORMANCE Turn QA insights into structured coaching with clear, data-backed feedback tied to real interactions.
Key features
- EVALUATE EVERY CONTACT CENTER INTERACTION Move beyond QA sampling. Evaluate calls, chats, emails, cases, Zoom calls, and AI-agent interactions with consistent, AI-powered scoring.
- RUN CONTACT CENTER QA INSIDE SALESFORCE No spreadsheets. No external tools. Keep QA, case context, workflows, dashboards, and reporting fully connected inside Salesforce.
- INCREASE QA COVERAGE WITH LESS MANUAL WORK Use AI-powered automation to audit large QA workloads, reduce manual reviews, and scale QA across more interactions with up to 75% productivity gains.
- MONITOR COMPLIANCE AND CUSTOMER EXPERIENCE Identify compliance risks, customer pain points, and performance trends. Use AI-driven analysis and large text analysis to detect sentiment, dissatisfaction, and keywords across conversations.
- TURN QA INSIGHTS INTO COACHING AND PERFORMANCE IMPROVEMENT Deliver clear, data-backed feedback tied to real interactions. Improve agent performance with structured coaching workflows, personalized CX dashboards, and gamification features.
- GAIN FULL VISIBILITY INTO CONTACT CENTER PERFORMANCE Track individual and team performance with dashboards and advanced reporting. Surface trends, insights, and signals across all customer interactions.
- CONFIGURE QA FOR YOUR CONTACT CENTER Build flexible, intelligent scorecards on any Salesforce object, standard or custom. No code required. Business users can easily configure QA without IT support.
- ALIGN AND CALIBRATE EVALUATIONS Use QA calibration to compare evaluator responses and ensure consistent, fair, and standardized scoring across teams.
- SUPPORT GLOBAL CONTACT CENTER TEAMS Leverage Salesforce Translation Workbench to run QA programs across multiple languages and regions.
Category rankings
As of Jul 16, 2026- Agent Productivity#37of 306Top 13%
- Customer Service#133of 1,110Top 12%
- Productivity#238of 1,629Top 15%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
CX Quality Assurance Scorecards for Customer Service | Leaptree QA ranks for 12 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #11
- Rank #6
- Rank #6
Competitors & alternatives
CX Quality Assurance Scorecards for Customer Service | Leaptree QA doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Salesforce:
Frequently asked questions
What is CX Quality Assurance Scorecards for Customer Service | Leaptree QA?
CX Quality Assurance Scorecards for Customer Service | Leaptree QA is an app for Salesforce. It currently holds a 4.9-star rating from 22 merchant reviews, and it has been listed on the marketplace since 2017. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Leaptree.
Is CX Quality Assurance Scorecards for Customer Service | Leaptree QA free?
CX Quality Assurance Scorecards for Customer Service | Leaptree QA does not offer a permanent free plan on Salesforce. Pricing starts at 10, and the listed tiers are Professional edition. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses CX Quality Assurance Scorecards for Customer Service | Leaptree QA?
CX Quality Assurance Scorecards for Customer Service | Leaptree QA is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Salesforce.
Where does CX Quality Assurance Scorecards for Customer Service | Leaptree QA rank on Salesforce?
CX Quality Assurance Scorecards for Customer Service | Leaptree QA currently sits at position #37 in the Agent Productivity category on Salesforce. That places it in the top 12% of 306 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does CX Quality Assurance Scorecards for Customer Service | Leaptree QA integrate with?
CX Quality Assurance Scorecards for Customer Service | Leaptree QA lists 3 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.