Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Chatter Blacklist cheaper?

Chatter Blacklist is the cheaper option — it offers a free plan (free). Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). Chatter Blacklist typically suits early-stage and growth-mode teams based on its published review base (23 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Talkdesk for vs Chatter Blacklist — Salesforce

Chatter Blacklist vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Side-by-side comparison · 24 data points

Chatter Blacklist

3.1·23reviews

Chatter Blacklist provides the ability to create a 'blacklist' of words, phrases, or custom expressions (eg: SSN) which are prohibited on Chatter posts & comments. Words may prevent a post, be substituted, and even recorded for audit purposes

salesforcefree

Change

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Chatter Blacklist
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“Chatter Blacklist provides the ability to create a 'blacklist' of words, phrases, or custom expressions (eg: SSN) which are prohibited on Chatter posts & comments. Words may prevent a post, be substituted, and even recorded for audit purposes”242 chars
Description	1127 / 2000 chars56% used	1172 / 2000 chars59% used
Screenshots	—	—
Languages	enfrdeptes	en
Platforms	Salesforce	Salesforce
Developer	Talkdesk	Salesforce Labs

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Chatter Blacklist
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Chatter Blacklist
Rating	★ 4.7 ★	3.1 ★
Total reviews	★ 699	23
Free plan	—	★ Yes
Pricing	paid	free
Pricing tiers	1 tier	—
Listed features	3	3
Languages	5 supported	1 supported
Listed since	Apr 2016	Mar 2011

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics is the stronger choice for most Salesforce AppExchange admins — 4.7★ vs Chatter Blacklist's 3.1★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Chatter Blacklist offers a free tier (free) while Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 23), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Chatter Blacklist's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics; mid-market and enterprise admins with specific feature requirements should evaluate both — Chatter Blacklist's 23-review base may include the workflow context that matches your specific use case better than Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • Chatter Blacklist audit

Listed	April 14, 2016	March 24, 2011

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Chatter Blacklist
agentic ai	#1	Not ranked
agentforce ai	#1	Not ranked
agentic	#1	Not ranked
chatter	Not ranked	#1
word	Not ranked	#2

6. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

Chatter Blacklist

Chatter Blacklist allows organizations to add a series of words, phrases, or custom expressions to a blacklist---a list of words which are disallowed by company policies or compliance rules. Such words may include swear words, racist statements, sexist remarks, "Just installed Chatter" messages, SSNs & more. Chatter Blacklist can also be used to prevent the "I just installed..." messages but adding the phrase "just installed chatter for" & checking "prevent post on breach", or using the new custom expression function, you can block patterns such as SSN, emails etc. Words or phrases added to the blacklist will be automatically checked whenever a user posts via Chatter with the offending words scrubbed from the post with the option of an admin being notified of the breach of conduct. In addition, posts with offending words can be prevented from being posted entirely. How do I get started? Using Chatter Blacklist is easy, simply navigate to the Blacklisted Words tab, add a word, phrase, or custom expression & save the record. Watch the tutorial video on the apps "About" tab once you install. Want to know more? Follow Quinton Wall on Twitter @quintonwall

Top keywords

words8×4.28%
chatter6×3.21%
blacklist4×2.14%
chatter blacklist3×1.60%
custom3×1.60%
installed3×1.60%
add2×1.07%
breach2×1.07%

Chatter Blacklist vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Chatter Blacklist

1. Listing metadata

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Chatter Blacklist cheaper?

Which has better reviews, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Chatter Blacklist?

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Chatter Blacklist?

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Chatter Blacklist?

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