Which has better reviews, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or Vonage Premier for Salesforce Voice Contact Center and CTI?

Vonage Premier for Salesforce Voice Contact Center and CTI has the higher average rating (4.9★ from 1,042 reviews) compared to Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics (4.7★ from 699 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Which is faster to set up, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or Vonage Premier for Salesforce Voice Contact Center and CTI?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Vonage Premier for Salesforce Voice Contact Center and CTI has more onboarding documentation maturity (1,042 reviews vs 699), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics typically suits early-stage and growth-mode stores based on its review-base composition (699 reviews). Vonage Premier for Salesforce Voice Contact Center and CTI aligns more with early-stage and growth-mode stores (1,042 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics and Vonage Premier for Salesforce Voice Contact Center and CTI?

Migration support varies by app and category. Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics and Vonage Premier for Salesforce Voice Contact Center and CTI both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Talkdesk for vs Vonage Premier for — Salesforce

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics vs Vonage Premier for Salesforce Voice Contact Center and CTI

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

Shopifypaid

Change

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics	Vonage Premier for Salesforce Voice Contact Center and CTI
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars
Description	1127 / 2000 chars56% used	1144 / 2000 chars57% used
Screenshots	—	—
Languages	enfrdeptes	en
Platforms	Shopify	Shopify
Developer	Talkdesk	Vonage

At a glance

9 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics and Vonage Premier for Salesforce Voice Contact Center and CTI
Metric	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics	Vonage Premier for Salesforce Voice Contact Center and CTI
Rating	4.7 ★	★ 4.9 ★
Total reviews	699	★ 1k
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	5 supported	1 supported
Listed since	Apr 2016	May 2010

AppRanks verdict

Generated from live data on this page

Vonage Premier for Salesforce Voice Contact Center and CTI edges out Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics on rating (4.9★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics at paid, Vonage Premier for Salesforce Voice Contact Center and CTI at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Vonage Premier for Salesforce Voice Contact Center and CTI has the larger user base (1,042 reviews vs 699), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Vonage Premier for Salesforce Voice Contact Center and CTI; mid-market and enterprise merchants with specific feature requirements should evaluate both — Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics's 699-review base may include the workflow context that matches your specific use case better than Vonage Premier for Salesforce Voice Contact Center and CTI's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics audit • Vonage Premier for Salesforce Voice Contact Center and CTI audit

Listed	April 14, 2016	May 22, 2010

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics	Vonage Premier for Salesforce Voice Contact Center and CTI
voice	#1	#2
cloud seamlessly integrate	#3	#1
call	#3	#2
call center	#1	#5
telephony	#2	#6

9. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

Vonage Premier for Salesforce Voice Contact Center and CTI

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics vs Vonage Premier for Salesforce Voice Contact Center and CTI

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

1. Listing metadata

Vonage Premier for Salesforce Voice Contact Center and CTI

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

9. App details

Frequently asked

Is Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or Vonage Premier for Salesforce Voice Contact Center and CTI cheaper?

Which has better reviews, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or Vonage Premier for Salesforce Voice Contact Center and CTI?

Should I choose Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or Vonage Premier for Salesforce Voice Contact Center and CTI?

Which is faster to set up, Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics or Vonage Premier for Salesforce Voice Contact Center and CTI?

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More popular comparisons

Which works better for small vs large Salesforce AppExchange stores?

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