Should I choose Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

AppRanks cannot separate these two on rating, because neither publishes one. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics does carry the larger published review base (699 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Migration support varies by app and category. Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Diabolocom | Service vs Talkdesk for — Salesforce

Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Side-by-side comparison · 24 data points

Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution

No rating yet

Elevate customer satisfaction and simplify agents' tasks with a unified CRM and cloud contact center solution. Gain insights from your omnichannel interactions through Diabolocom's AI-powered features integrated with CRM data.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Diabolocom \| Service Cloud Voice \| BYOT \| Cloud Contact Center Solution	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
Tagline	“Elevate customer satisfaction and simplify agents' tasks with a unified CRM and cloud contact center solution. Gain insights from your omnichannel interactions through Diabolocom's AI-powered features integrated with CRM data.”226 chars	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars
Description	1194 / 2000 chars60% used	1127 / 2000 chars56% used
Screenshots	—	—
Languages	nlenfrdeit+3 more	enfrdeptes
Platforms	Salesforce	Salesforce
Developer	Diabolocom

At a glance

8 metrics · auto-computed

Feature comparison between Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Metric	Diabolocom \| Service Cloud Voice \| BYOT \| Cloud Contact Center Solution	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
Rating	—	4.7 ★
Total reviews	0	699
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	★ 6	3
Languages	8 supported	5 supported
Listed since	Aug 2024	Apr 2016

AppRanks verdict

Generated from live data on this page

The call

Pricing

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics; mid-market and enterprise admins with specific feature requirements should evaluate both — Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution's 0-review base may include the workflow context that matches your specific use case better than Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Listed	August 1, 2024	April 14, 2016

Last updated	—	—

3. Features

As listed by each developer

Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution

Streamline your communication channels for seamless omnichannel management of prospects and customer relationships by integrating Diabolocom into the Salesforce Service Cloud omnichannel widget.
Leverage your CRM data during interaction thanks to our cloud solution for contact centers. Agents seamlessly operate within the Salesforce Service Cloud interface to handle all inbound and outbound interactions.
Significantly simplify agents' tasks with Diabolocom's powerful features, such as IVR, skill-based routing, automatic Answering Machine Detection.
Integrating our AI services with Salesforce provides agents with historical context and a complete picture of customers. Agents get rid of manual data entry and workflows are automatically triggered for post-call actions.
Connect your Salesforce CRM with our interaction management software powered by AI to streamline your agents' work, personalize every communication, and enhance customer satisfaction.
Take advantage of Diabolocom BYOT with Salesforce for real-time monitoring of agents, customizable dashboards and activity reports. Build your customer experience strategy on the unified data from Salesforce and Diabolocom.

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Endless automation possibilities: With pre-built and custom automations, Talkdesk for Salesforce integrates with Salesforce Lightning Flow, so you can trigger automations based on events in your call center. The possibilities are endless.
Powerful Omnichannel solution: With Talkdesk, you can provide both phone and SMS support directly within Salesforce. Easily manage work items across multiple channels by leveraging an extensive integration with Salesforce Omni-Channel.
Comprehensive real-time & historical reporting: Real-time dashboards, historical reporting, and detailed breakdowns of call center metrics give you information at-a-glance, directly embedded in Salesforce.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Diabolocom \| Service Cloud Voice \| BYOT \| Cloud Contact Center Solution	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
agentic ai	Not ranked	#1
agentforce ai	Not ranked	#1
agentic	Not ranked	#1

6. App details

Long-form description · keyword frequency

Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution

Enhance agent efficiency and customer satisfaction with Diabolocom's features directly integrated into the Service Cloud Voice omnichannel widget. Thanks to our innovative cloud-based solution, we enable organizations worldwide to build brand loyalty and drive sales growth. We leverage our proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels. Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. Integrate AI-collected data directly into your CRM to analyze and enhance your customer relationship management with transcription, summarization, categorization, sentiment analysis, agent assist, quality monitoring, and more. Offer your Customer Service and Sales teams an efficient solution to handle all inbound and outbound interactions with our state-of-the-art dialer. As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide. Access all your telephony within the Service Cloud Voice widget for easier agent workflow.

Top keywords

customer5×3.13%
agent3×1.88%
efficient3×1.88%
quality3×1.88%
service3×1.88%
voice3×1.88%
ai2×1.25%
cloud2×1.25%
cloud voice2×1.25%
data2×1.25%
directly2×1.25%
enhance2×1.25%

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%

Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution

1. Listing metadata

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics cheaper?

Should I choose Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Which is faster to set up, Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Can I migrate data between Diabolocom | Service Cloud Voice | BYOT | Cloud Contact Center Solution and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?