Is Agent Performance Survey or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics cheaper?

Agent Performance Survey is the cheaper option — it offers a free plan (free). Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Should I choose Agent Performance Survey or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Agent Performance Survey holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Agent Performance Survey or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Agent Performance Survey typically suits early-stage and growth-mode teams based on its published review base (2 reviews). Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Agent Performance Survey and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Migration support varies by app and category. Agent Performance Survey and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Agent Performance Survey" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Agent Performance vs Talkdesk for — Salesforce

Agent Performance Survey vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Side-by-side comparison · 24 data points

Agent Performance Survey

5.0·2reviews

The Survey is an email-based platform that is received in an email format to judge the agent's progress after fixing the issue.

salesforcefree

Change

1. Listing metadata

Field-level data

	Agent Performance Survey	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
Tagline	“The Survey is an email-based platform that is received in an email format to judge the agent's progress after fixing the issue.”127 chars	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars
Description	912 / 2000 chars46% used	1127 / 2000 chars56% used
Screenshots	—	—
Languages	en	enfrdeptes
Platforms	Salesforce	Salesforce
Developer	Wissen Infotech	Talkdesk

At a glance

8 metrics · auto-computed

Feature comparison between Agent Performance Survey and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Metric	Agent Performance Survey	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
Rating	★ 5.0 ★	4.7 ★
Total reviews	2	★ 699
Free plan	★ Yes	—
Pricing	free	paid
Pricing tiers	—	1 tier
Listed features	1	★ 3
Languages	1 supported	5 supported
Listed since	Dec 2023	Apr 2016

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Agent Performance Survey is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 4.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Agent Performance Survey offers a free tier (free) while Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 2), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Agent Performance Survey's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Agent Performance Survey; mid-market and enterprise admins with specific feature requirements should evaluate both — Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 699-review base may include the workflow context that matches your specific use case better than Agent Performance Survey's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Agent Performance Survey audit • Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit

Listed	December 6, 2023	April 14, 2016

Last updated	—	—

Keyword	Agent Performance Survey	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
for seamless	#6	#2
seamless	#8	#2

6. App details

Long-form description · keyword frequency

Agent Performance Survey

1. Automated Feedback Loop: This feature gathers customer feedback after resolving a case, providing insights that standard Salesforce features may not offer. 2. Enhanced Customer Engagement: Sending automated email notifications and reminders, ensures customers are engaged and contributes to a more interactive service experience. 3. Detailed Resolution Communication: Customers receive comprehensive resolution details via email from SRS, which gives a clear understanding of how their concerns were addressed, something standard Salesforce functionalities don't provide. 4. Case Reopening Handling: SRS efficiently manages case reopening by acknowledging and repeating the feedback process, ensuring customer concerns are promptly and professionally addressed. 5. Seamless Satisfaction Enhancement: SRS seamlessly enhances customer satisfaction within Salesforce by capturing and acting on feedback promptly.

Top keywords

customer4×3.45%
feedback4×3.45%
case3×2.59%
salesforce3×2.59%
srs3×2.59%
addressed2×1.72%
automated2×1.72%
case reopening2×1.72%
concerns2×1.72%
customers2×1.72%
email2×1.72%
promptly2×1.72%

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%

Agent Performance Survey vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Agent Performance Survey

1. Listing metadata

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Agent Performance Survey or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics cheaper?

Which has better reviews, Agent Performance Survey or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Should I choose Agent Performance Survey or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Which is faster to set up, Agent Performance Survey or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

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More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

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