Agent Performance Survey for Salesforce AppExchange
Agent Performance Survey is the #107 ranked collaboration app on Salesforce, with a 5.0 average rating from 2 reviews, with a free plan available, as of Sep 12, 2026.
Agent Performance Survey is a Salesforce AppExchange app by Wissen Infotech. With a rating of 5.0★ from 2 reviews, it currently ranks #107 in the Collaboration category.
AppRanks data: Agent Performance Survey ranks #107 in Collaboration on Salesforce AppExchange, placing it in the top 27% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Agent Performance Survey is a category-leading Salesforce app with a limited review volume. It is listed in the Collaboration category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 2 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Wissen Infotech — established developer track record
Cons
- −Limited review base (2) — ratings can shift significantly with new feedback
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About Agent Performance Survey
How Agent Performance Survey works
1. Automated Feedback Loop: This feature gathers customer feedback after resolving a case, providing insights that standard Salesforce features may not offer. 2. Enhanced Customer Engagement: Sending automated email notifications and reminders, ensures customers are engaged and contributes to a more interactive service experience. 3. Detailed Resolution Communication: Customers receive comprehensive resolution details via email from SRS, which gives a clear understanding of how their concerns were addressed, something standard Salesforce functionalities don't provide. 4. Case Reopening Handling: SRS efficiently manages case reopening by acknowledging and repeating the feedback process, ensuring customer concerns are promptly and professionally addressed. 5. Seamless Satisfaction Enhancement: SRS seamlessly enhances customer satisfaction within Salesforce by capturing and acting on feedback promptly.
Key features
- 1. Automated Feedback Loop 2. Enhanced Customer Engagement 3. Detailed Resolution Communication 4. Case Reopening Handling
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Email NotificationsSend timely notifications to customers via email for important updates.
Category rankings
As of Sep 12, 2026- Collaboration#107of 401Top 27%
- Customer Service#358of 1,137Top 32%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Agent Performance Survey ranks for 9 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #6
- Rank #6
- 3.seamlessRank #8
Competitors & alternatives
Agent Performance Survey doesn't have curated competitor matchups yet. Other tracked collaboration apps on Salesforce:
Frequently asked questions
What is Agent Performance Survey?
Agent Performance Survey is an app for Salesforce. It currently holds a 5.0-star rating from 2 merchant reviews, and it has been listed on the marketplace since 2023. It is listed under the Collaboration category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Wissen Infotech.
Is Agent Performance Survey free?
Agent Performance Survey offers a free plan that merchants can install on Salesforce without entering payment details. Pricing details on this page are mirrored from the live Salesforce listing and refresh on each scrape cycle.
Who uses Agent Performance Survey?
Agent Performance Survey is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Collaboration category on Salesforce.
Where does Agent Performance Survey rank on Salesforce?
Agent Performance Survey currently sits at position #107 in the Collaboration category on Salesforce. That places it in the top 27% of 401 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Agent Performance Survey integrate with?
Agent Performance Survey lists 6 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Marketing Cloud, Sales Cloud, Service Cloud, Marketing Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.