CloudTalk | AI Business Calling for Salesforce Service Cloud Voice
CloudTalk for Salesforce Service Cloud Voice Handle every customer call without leaving Salesforce. Agents make and receive calls right where they already work — the phone lives inside the Omni-Channel panel in Salesforce. Answer every call already knowing who's on the line. When a call comes in, caller details appear automatically. Customer records, related Salesforce objects, and past interactions are on screen before the conversation starts. Stop logging calls by hand. Every call is captured automatically with its duration, status, and linked records, and appears in My Work and activity history the moment it ends. Hand off calls without dropping the customer. Transfers work three ways: blind transfer for instant handoffs, blind transfer with Safe Mode to confirm the receiving agent connects before the original agent leaves, and warm transfer to brief a colleague first. Reach the right record every time. Inbound and outbound calls are matched automatically to existing Contacts, Leads, and Accounts.
Top keywords
- call4×2.61%
- calls4×2.61%
- salesforce4×2.61%
- automatically3×1.96%
- customer3×1.96%
- transfer3×1.96%
- work3×1.96%
- agent2×1.31%
- already2×1.31%
- blind2×1.31%
- blind transfer2×1.31%
- hand2×1.31%
ValueText | Multi-Channel Messaging App for Salesforce | SMS, WhatsApp, Telegram
ValueText is the top-rated Salesforce-native SMS, WhatsApp & AI agents app, rated 4.9+ on AppExchange. Automate 1:1 and bulk communication using AI agents, chatbots, smart workflows, fallback routing, and analytics — all inside Salesforce. Run campaigns, qualify leads, send alerts, and respond instantly from a unified console. ValueText supports recordings, attachments, scheduling, Flow/Apex triggers, and WhatsApp-to-SMS fallback to ensure delivery. Core Features: ✔ 1:1 & Bulk Messaging via SMS, WhatsApp, MMS ✔ AI Agents, Chatbots & ChatGPT Integration ✔ Unified Chat Console for every Salesforce record ✔ Smart Templates, Reminders & Routing ✔ Real-Time Notifications & Scheduling ✔ Opt-in/Opt-out, End-to-End Encryption ✔ GDPR, HIPAA, TCPA & SOC2 Compliant ✔ Reports & Analytics Dashboards ✔ Multi-region numbers & compliance bundles Used across Finance, Healthcare, Real Estate, Education & more. Trusted by Yamaha, Fujifilm, Cleber, Singlife, PCCW, Fonterra, Legrand and 250+ organisations worldwide. Pair with WorkDial for the complete Salesforce-native communication stack — voice and messaging, unified inside Salesforce. 🎯 Request a sandbox configured for your Salesforce org.
Top keywords
- salesforce4×2.67%
- agents3×2.00%
- ai3×2.00%
- ai agents3×2.00%
- unified3×2.00%
- agents chatbots2×1.33%
- ai agents chatbots2×1.33%
