CloudTalk | AI vs DocuSign eSignature — Salesforce

CloudTalk | AI Business Calling for Salesforce Service Cloud Voice vs DocuSign eSignature for Salesforce

Side-by-side comparison · 24 data points

CloudTalk | AI Business Calling for Salesforce Service Cloud Voice

No rating yet

Make and receive calls directly inside Service Cloud Voice — with every call automatically logged to the right contact. Less manual data entry, more time talking to customers, and full call context for your agents the moment they pick up.

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1. Listing metadata

Field-level data

	CloudTalk \| AI Business Calling for Salesforce Service Cloud Voice	DocuSign eSignature for Salesforce
Tagline	“Make and receive calls directly inside Service Cloud Voice — with every call automatically logged to the right contact. Less manual data entry, more time talking to customers, and full call context for your agents the moment they pick up. ”239 chars	“Send, sign, track and save agreements in Salesforce with the most downloaded electronic signature app on the AppExchange. Get started with a free 30-day trial by clicking “Get It Now””185 chars
Description	1023 / 2000 chars51% used	1198 / 2000 chars60% used
Screenshots	—	—
Languages	en	nlenfrdeit+7 more
Platforms	Salesforce	Salesforce
Developer	CloudTalk	Docusign, Inc**

At a glance

9 metrics · auto-computed

Feature comparison between CloudTalk | AI Business Calling for Salesforce Service Cloud Voice and DocuSign eSignature for Salesforce: The trusted eSignature solution
Metric	CloudTalk \| AI Business Calling for Salesforce Service Cloud Voice	DocuSign eSignature for Salesforce: The trusted eSignature solution
Rating	—	4.5 ★
Total reviews	0	4.6k
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 2 tiers	1 tier
Listed features	★ 9	3
Review velocity (30d)	—	0 new
Languages	1 supported	12 supported
Listed since	Aug 2026	Mar 2010

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, DocuSign eSignature for Salesforce: The trusted eSignature solution is the stronger choice for most Salesforce AppExchange admins — 4.5★ vs CloudTalk | AI Business Calling for Salesforce Service Cloud Voice's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: CloudTalk | AI Business Calling for Salesforce Service Cloud Voice at paid, DocuSign eSignature for Salesforce: The trusted eSignature solution at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

DocuSign eSignature for Salesforce: The trusted eSignature solution has the larger user base (4,647 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. CloudTalk | AI Business Calling for Salesforce Service Cloud Voice's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to DocuSign eSignature for Salesforce: The trusted eSignature solution; mid-market and enterprise admins with specific feature requirements should evaluate both — CloudTalk | AI Business Calling for Salesforce Service Cloud Voice's 0-review base may include the workflow context that matches your specific use case better than DocuSign eSignature for Salesforce: The trusted eSignature solution's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: CloudTalk | AI Business Calling for Salesforce Service Cloud Voice audit • DocuSign eSignature for Salesforce: The trusted eSignature solution audit

Listed	August 27, 2026	March 7, 2010

Last updated	—	—

3. Features

As listed by each developer

CloudTalk | AI Business Calling for Salesforce Service Cloud Voice

Make and receive calls inside the Service Cloud console. The CloudTalk phone widget lives in the Omni-Channel panel — agents handle every call without leaving Salesforce.
Call any contact in one click. Dial from the keypad, select from your contact list, or click any phone number directly on a Salesforce record.
Stay in control of every call. Mute, hold, or end calls directly from the Omni-Channel panel without navigating away or opening a separate window.
Easily find and connect with the right people using the integrated PhoneBook. Search, filter, and call contacts or teammates instantly, or transfer calls with just a few clicks to keep things moving.
All calls are logged automatically. Duration, status, and linked records are captured the moment a call ends — accessible in My Work and activity history, with no manual input required.
Keep your team aligned with real-time agent status updates. When you change your availability, it’s reflected everywhere in Salesforce and CloudTalk instantly, so your team always knows who’s online and ready to take calls.
Transfer calls three ways. Use blind transfer for instant handoffs, Safe Mode transfer to confirm the receiving agent is available first, or warm transfer (Add Caller + Merge) to brief them before handing off.
Every incoming call shows full context. Caller details appear automatically — customer information, related records, and previous interactions are visible before you answer.
Built on Salesforce Service Cloud Voice. CloudTalk is an official SCV partner telephony provider — the integration is part of Salesforce's own telephony framework, not a plugin or overlay.

DocuSign eSignature for Salesforce

Create, send standard agreements for signature, trigger actions and track status from the Opportunity or Account. And, automatically store agreements on the original record with our Lightning Ready integration that works across the Customer 360 platform.
Elevate the customer signing experience and accelerate business cycles with an intuitive signing experience anytime, anywhere, from practically any device.
Docusign is the market leader in electronic signatures, with over 700,000 customers and hundreds of millions of signers. Salesforce is also Docusign customer, and uses our technology across Sales, HR, Purchasing/Procurement, and other departments.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	CloudTalk \| AI Business Calling for Salesforce Service Cloud Voice	DocuSign eSignature for Salesforce
and service	Not ranked	#1
standard and	Not ranked	#1
sensitive data	Not ranked	#1

6. Quality signals

Reviews · velocity · latest sentiment

Signal	CloudTalk \| AI Business Calling for Salesforce Service Cloud Voice	DocuSign eSignature for Salesforce
Average rating	—	4.5 ★ (4.6k)
Rating distribution	5— 4— 3— 2— 1—	550% 40% 30% 20% 150%
Reviews · last 7 days	—	+0
Reviews · last 30 days	—	+0
Reviews · last 90 days	—	+0

5 latest reviews · each app

CloudTalk | AI Business Calling for Salesforce Service Cloud Voice

No reviews yet.

DocuSign eSignature for Salesforce

7. App details

Long-form description · keyword frequency

CloudTalk | AI Business Calling for Salesforce Service Cloud Voice

CloudTalk for Salesforce Service Cloud Voice Handle every customer call without leaving Salesforce. Agents make and receive calls right where they already work — the phone lives inside the Omni-Channel panel in Salesforce. Answer every call already knowing who's on the line. When a call comes in, caller details appear automatically. Customer records, related Salesforce objects, and past interactions are on screen before the conversation starts. Stop logging calls by hand. Every call is captured automatically with its duration, status, and linked records, and appears in My Work and activity history the moment it ends. Hand off calls without dropping the customer. Transfers work three ways: blind transfer for instant handoffs, blind transfer with Safe Mode to confirm the receiving agent connects before the original agent leaves, and warm transfer to brief a colleague first. Reach the right record every time. Inbound and outbound calls are matched automatically to existing Contacts, Leads, and Accounts.

Top keywords

call4×2.61%
calls4×2.61%
salesforce4×2.61%
automatically3×1.96%
customer3×1.96%
transfer3×1.96%
work3×1.96%
agent2×1.31%
already2×1.31%
blind2×1.31%
blind transfer2×1.31%
hand2×1.31%

DocuSign eSignature for Salesforce

• Maximize your Salesforce investment and streamline your agreement processes intelligently with the world’s most trusted eSignature solution for the world’s #1 CRM. • Send agreements for signatures: Send agreements directly to Salesforce contacts or specify email addresses. Include messages, reminders, and authentication options. • Create agreements with Salesforce data: Create agreements with Docusign templates that pull in any Salesforce data saved on that record with merge fields. • Responsive signing: Signers on mobile phones can access a parallel version of the document that automatically adapts its formatting to the device’s size and orientation. • Salesforce data writeback: Signed documents and signer-provided data is automatically written back to Salesforce. • Clicks-not-code configuration: Our modern UI ensures that your team can deploy quickly without complex integrations across Sales, Service, Financial Services, Experience, and Government Cloud. • Docusign eSignature meets compliance standards - including ISO 27001-certified, HIPAA, 21 CFR Part 11, Sarbanes-Oxley and FedRAMP - and provides SOC-audited data center and full encryption for all archived documents.

Top keywords

salesforce6×3.73%
data5×3.11%
agreements4×2.48%
salesforce data3×1.86%
automatically2×1.24%
documents2×1.24%
docusign2×1.24%
esignature2×

Frequently asked

Common questions about this comparison

Is CloudTalk | AI Business Calling for Salesforce Service Cloud Voice or DocuSign eSignature for Salesforce: The trusted eSignature solution cheaper?

Both CloudTalk | AI Business Calling for Salesforce Service Cloud Voice and DocuSign eSignature for Salesforce: The trusted eSignature solution offer paid plans only. CloudTalk | AI Business Calling for Salesforce Service Cloud Voice starts at paid; DocuSign eSignature for Salesforce: The trusted eSignature solution starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose CloudTalk | AI Business Calling for Salesforce Service Cloud Voice or DocuSign eSignature for Salesforce: The trusted eSignature solution?

AppRanks cannot separate these two on rating, because neither publishes one. DocuSign eSignature for Salesforce: The trusted eSignature solution does carry the larger published review base (4,647 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, CloudTalk | AI Business Calling for Salesforce Service Cloud Voice or DocuSign eSignature for Salesforce: The trusted eSignature solution?

Both apps are one-click installs from the Salesforce AppExchange. DocuSign eSignature for Salesforce: The trusted eSignature solution has the deeper published review base (4,647 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

CloudTalk | AI Business Calling for Salesforce Service Cloud Voice typically suits early-stage and growth-mode teams based on its published review base (0 reviews). DocuSign eSignature for Salesforce: The trusted eSignature solution typically suits early-stage and growth-mode teams based on its published review base (4,647 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

CloudTalk | AI Business Calling for Salesforce Service Cloud Voice vs DocuSign eSignature for Salesforce

CloudTalk | AI Business Calling for Salesforce Service Cloud Voice

1. Listing metadata

DocuSign eSignature for Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Quality signals

5 latest reviews · each app

7. App details

Frequently asked

Is CloudTalk | AI Business Calling for Salesforce Service Cloud Voice or DocuSign eSignature for Salesforce: The trusted eSignature solution cheaper?

Should I choose CloudTalk | AI Business Calling for Salesforce Service Cloud Voice or DocuSign eSignature for Salesforce: The trusted eSignature solution?

Which is faster to set up, CloudTalk | AI Business Calling for Salesforce Service Cloud Voice or DocuSign eSignature for Salesforce: The trusted eSignature solution?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

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