Side-by-side comparison · 24 data points
The Accelerator for Call Center Analytics allows customer contact center administrators to manage their customers' experiences--and their call center operations.
| Call Center Agent Analytics | Simple Survey | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer |
Capture voice of customer feedback directly in Salesforce, no integration required. Send post-case surveys, measure NPS and CSAT, and automate follow-ups with data that never leaves your org.
| Metric | Call Center Agent Analytics | Simple Survey: 100% Native Surveys for Salesforce |
|---|---|---|
| Rating | — | 5.0 ★ |
| Total reviews | 0 | 106 |
| Free plan | ★ Yes | — |
| Pricing | free | paid |
| Pricing tiers | — | 3 tiers |
| Listed features | 1 | ★ 6 |
| Review velocity (30d) | — | 1 new |
| Languages | 1 supported | 17 supported |
| Listed since | Aug 2023 | Aug 2013 |
Based on the data on this page, Simple Survey: 100% Native Surveys for Salesforce is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Call Center Agent Analytics's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
On pricing, Call Center Agent Analytics offers a free tier (free) while Simple Survey: 100% Native Surveys for Salesforce starts at paid. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.
Simple Survey: 100% Native Surveys for Salesforce has the larger user base (106 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Call Center Agent Analytics's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage admins who need fast install and low risk should default to Simple Survey: 100% Native Surveys for Salesforce; mid-market and enterprise admins with specific feature requirements should evaluate both — Call Center Agent Analytics's 0-review base may include the workflow context that matches your specific use case better than Simple Survey: 100% Native Surveys for Salesforce's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Call Center Agent Analytics audit • Simple Survey: 100% Native Surveys for Salesforce audit
| Listed |
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| Last updated | — | — |
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| Keyword | Call Center Agent Analytics | Simple Survey |
|---|---|---|
| survey | Not ranked | #1 |
| surveys | Not ranked | #2 |
| survey app | Not ranked | #2 |
| customers | #5 | Not ranked |
| customers to | #6 | Not ranked |
No tracked changes.
| Signal | Call Center Agent Analytics | Simple Survey |
|---|---|---|
| Average rating | — | 5.0 ★ (106) |
| Rating distribution | 5— 4— 3— 2— 1— | 5100% 40% 30% 20% 10% |
| Reviews · last 7 days | — | +0 |
| Reviews · last 30 days | — | +1 |
| Reviews · last 90 days | — | +9 |
No reviews yet.
Call Center Agent Analytics is the cheaper option — it offers a free plan (free). Simple Survey: 100% Native Surveys for Salesforce starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.
AppRanks cannot separate these two on rating, because neither publishes one. Simple Survey: 100% Native Surveys for Salesforce does carry the larger published review base (106 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. Simple Survey: 100% Native Surveys for Salesforce has the deeper published review base (106 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Call Center Agent Analytics typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Simple Survey: 100% Native Surveys for Salesforce typically suits early-stage and growth-mode teams based on its published review base (106 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Call Center Agent Analytics and Simple Survey: 100% Native Surveys for Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Call Center Agent Analytics" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
Great tool and amazing customer support! We recently started using Simple Survey with Salesforce Nonprofit Cloud, and our experience has been excellent. The support team was outstanding throughout the implementation process. Brian, in particular, was incredibly responsive, supportive, and quick to resolve any question
Intuitive Product with Outstanding Support We recently implemented Simple Survey to send NPS surveys to our key accounts and have been extremely impressed with both the product and the support we’ve received. The package is intuitive and straightforward to configure from an administrative perspective and the support
awesome native survey app Simple Survey is a highly configurable and easy to implement / use native survey app. The support is fantastic
Terrific Support Team I personally struggle when it comes to the technical nature of products and finding resolution on my own. This is my first experience with the Support Team. Jessie was awesome. My ticket was addressed promptly and the supporting information and documentation needed to resolve my issue quickly a
Driving Continuous Improvement Through Customer Feedback We have been using this solution for many years, dating back to its original days with Internet Creations, and it has consistently delivered valuable insights into both our customer support performance and overall customer experience. The ability to automatical
