Call Center Agent Analytics is the #802 ranked customer service app on Salesforce, with a free plan available, as of Sep 12, 2026.
Call Center Agent Analytics is a Salesforce AppExchange app by phData.
AppRanks data: Call Center Agent Analytics ranks #802 in Customer Service on Salesforce AppExchange, placing it in the top 71% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Call Center Agent Analytics is a newly-listed Salesforce app with a limited review volume. It is listed in the Customer Service category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by phData — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
Looking to switch from Call Center Agent Analytics?
See Call Center Agent Analytics's alternatives ranked by audit score, rating, and review velocity.
About Call Center Agent Analytics
How Call Center Agent Analytics works
The Accelerator for Call Center Analytics allows customer contact center administrators to manage their customers' experiences--and their call center operations. This dashboard provides managers with insights into the needs of customers and the reasons and times that they call; performance of agents; and at-risk customers, so that they can identify and remediate customer issues, make sure the right agents are working at the right times, and make sure that their staff have the right skills to deliver a great customer experience.
This Accelerator, which is based on customer deployments and projects, is powered by Tableau's own Call Center data from the Call Center Accelerator: the data models are based on common data models for call centers, and while this Accelerator may use the same data as Tableau's own, it's designed to show users who are newer to Tableau how they can get immediate value from Tableau, meet business needs rapidly, and progress on their journey of data democratization and discoverability.
Key features
- Answer Key Business Questions How many customers call, and how many hang-up before we can answer? How long do our customers wait for their call to be answered before they hang up? What percentage of our customers are satisfied with their experience?
Category rankings
As of Sep 13, 2026- Customer Service#802of 1,137Top 71%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Call Center Agent Analytics ranks for 6 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #3
- Rank #4
- Rank #5
Competitors & alternatives
Call Center Agent Analytics doesn't have curated competitor matchups yet. Other tracked customer service apps on Salesforce:
Frequently asked questions
What is Call Center Agent Analytics?
Call Center Agent Analytics is an app for Salesforce. It is published on Salesforce AppExchange and tracked by AppRanks, and it has been listed on the marketplace since 2023. It is listed under the Customer Service category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by phData.
Is Call Center Agent Analytics free?
Call Center Agent Analytics offers a free plan that merchants can install on Salesforce without entering payment details. Pricing details on this page are mirrored from the live Salesforce listing and refresh on each scrape cycle.
Who uses Call Center Agent Analytics?
Call Center Agent Analytics is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Customer Service category on Salesforce.
Where does Call Center Agent Analytics rank on Salesforce?
Call Center Agent Analytics currently sits at position #802 in the Customer Service category on Salesforce. That places it in the top 71% of 1,137 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Call Center Agent Analytics integrate with?
Call Center Agent Analytics lists 2 integrations on its Salesforce marketplace page. The most prominent are Tableau Cloud, Tableau. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.