Should I choose Locobuzz Social CX or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Locobuzz Social CX holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Locobuzz Social CX or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Locobuzz Social CX typically suits early-stage and growth-mode teams based on its published review base (1 reviews). Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Locobuzz Social CX and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Migration support varies by app and category. Locobuzz Social CX and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Locobuzz Social CX" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Locobuzz Social CX vs Talkdesk for — Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Locobuzz Social CX

Name: Locobuzz Social CX
Availability: OnlineOnly
Rating: 5 (1 reviews)

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

salesforcepaid

Change

1. Listing metadata

Field-level data

	Locobuzz Social CX	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
Tagline	“Locobuzz Connector blends seamlessly with Salesforce to offer a streamlined social customer care experience, enabling effective omnichannel support directly within your CRM workflow. You can seamlessly replace Social Studio with Locobuzz!”238 chars	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars
Description	1121 / 2000 chars56% used	1127 / 2000 chars56% used
Screenshots	—	—
Languages	en	enfrdeptes
Platforms	Salesforce	Salesforce
Developer	Locobuzz Solutions Pvt. Ltd.	Talkdesk

At a glance

8 metrics · auto-computed

Feature comparison between Locobuzz Social CX and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Metric	Locobuzz Social CX	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
Rating	★ 5.0 ★	4.7 ★
Total reviews	1	★ 699
Free plan	★ Yes	—
Pricing	free_to_install	paid
Pricing tiers	1 tier	1 tier
Listed features	★ 6	3
Languages	1 supported	5 supported
Listed since	May 2024	Apr 2016

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Locobuzz Social CX is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 4.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Locobuzz Social CX offers a free tier (free_to_install) while Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Locobuzz Social CX's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Locobuzz Social CX; mid-market and enterprise admins with specific feature requirements should evaluate both — Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 699-review base may include the workflow context that matches your specific use case better than Locobuzz Social CX's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Locobuzz Social CX audit • Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit

Listed	May 9, 2024	April 14, 2016

Last updated	—	—

Keyword	Locobuzz Social CX	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
sync responses	#11	#12

6. App details

Long-form description · keyword frequency

Locobuzz Social CX

Locobuzz is a global enterprise SaaS company specialising in digital customer experience management. Our platform is designed for businesses looking to enhance their customer service. It integrates with Salesforce to offer tools that manage social media interactions, customer support, and analytics from one place. It’s about giving you the power to connect with your customers on their chosen platforms, like Facebook, Twitter, LinkedIn, YouTube, and Instagram, and translate social engagements into actionable CRM tasks. With the Locobuzz social connector, your business can respond to customer needs promptly, track engagement history, and harness social insights to inform service and marketing strategies—all from within Salesforce. It’s about working smarter, not harder, and letting the technology take care of the heavy lifting so that you can focus on what matters: building lasting customer relationships." Locobuzz is your ideal replacement for Social Studio (SocialStudio) and enables you get similar experience within SalesForce CRM while having access to a lot more channels, insights and functionality

Top keywords

customer5×3.07%
social5×3.07%
locobuzz3×1.84%
salesforce3×1.84%
crm2×1.23%
experience2×1.23%
insights2×1.23%
service2×1.23%
within2×1.23%
within salesforce2×1.23%

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Locobuzz Social CX

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

1. Listing metadata

Locobuzz Social CX

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Locobuzz Social CX or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics cheaper?

Which has better reviews, Locobuzz Social CX or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Should I choose Locobuzz Social CX or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Which is faster to set up, Locobuzz Social CX or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

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More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

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