Locobuzz Social CX for Salesforce AppExchange
Locobuzz Social CX is the #1 ranked social channels app on Salesforce, with a 5.0 average rating from 1 reviews, with a free plan available, as of July 13, 2026.
Locobuzz Social CX is a Salesforce AppExchange app by Locobuzz Solutions Pvt. Ltd.. With a rating of 5.0★ from 1 reviews, it currently ranks #1 in the Social Channels category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Locobuzz Social CX is a category-leading Salesforce app with a limited review volume. It is listed in the Social Channels category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Locobuzz Solutions Pvt. Ltd. — established developer track record
Cons
- −Limited review base (1) — ratings can shift significantly with new feedback
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About Locobuzz Social CX
How Locobuzz Social CX works
Locobuzz is a global enterprise SaaS company specialising in digital customer experience management. Our platform is designed for businesses looking to enhance their customer service. It integrates with Salesforce to offer tools that manage social media interactions, customer support, and analytics from one place. It’s about giving you the power to connect with your customers on their chosen platforms, like Facebook, Twitter, LinkedIn, YouTube, and Instagram, and translate social engagements into actionable CRM tasks.
With the Locobuzz social connector, your business can respond to customer needs promptly, track engagement history, and harness social insights to inform service and marketing strategies—all from within Salesforce. It’s about working smarter, not harder, and letting the technology take care of the heavy lifting so that you can focus on what matters: building lasting customer relationships."
Locobuzz is your ideal replacement for Social Studio (SocialStudio) and enables you get similar experience within SalesForce CRM while having access to a lot more channels, insights and functionality
Key features
- Social Sync: Effortlessly sync social interactions with Salesforce for a complete customer view
- Auto Case Creation: Locobuzz automatically creates cases from social posts with field and object level mapping on cases and contacts
- In-App Engagement: Respond to customers on their preferred social channels directly from Salesforce
- Interaction History: Get the full context of every customer interaction for truly personalised engagement
- Respond through AI: Receive suggested replies for customer inquiries, ensuring fast and accurate responses straight from your knowledge base
- Ticket Summarisation: Get concise overviews of customer issues, enabling your team to quickly grasp the essentials and take action
Category rankings
As of Jul 13, 2026- Social Channels#1of 7Top 15%
- Marketing#250of 931Top 27%
- Customer Service#327of 1,108Top 30%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Locobuzz Social CX ranks for 7 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #4
- Rank #4
- Rank #5
Competitors & alternatives
Locobuzz Social CX doesn't have curated competitor matchups yet. Other tracked social channels apps on Salesforce:
Frequently asked questions
What is Locobuzz Social CX?
Locobuzz Social CX is an app for Salesforce. It currently holds a 5.0-star rating from 1 merchant review, and it has been listed on the marketplace since 2024. It is listed under the Social Channels category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Locobuzz Solutions Pvt. Ltd..
Is Locobuzz Social CX free?
Locobuzz Social CX does not offer a permanent free plan on Salesforce. Pricing starts at 120, and the listed tiers are Locobuzz CX - Elemental. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Locobuzz Social CX?
Locobuzz Social CX is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Social Channels category on Salesforce.
Where does Locobuzz Social CX rank on Salesforce?
Locobuzz Social CX currently sits at position #1 in the Social Channels category on Salesforce. That places it in the top 14% of 7 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Locobuzz Social CX integrate with?
Locobuzz Social CX lists 4 integrations on its Salesforce marketplace page. The most prominent are Service Cloud, Marketing Cloud, Marketing Cloud Growth, None. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.