Locobuzz Social CX for Salesforce
- Category rank
- #1 in Social Channels
- Price from
- $120 / user / month (USD)
- Listing audit
- 59/100
Locobuzz Social CX is a Salesforce AppExchange app by Locobuzz Solutions Pvt. Ltd.. With a rating of 5.0★ from 1 reviews, it currently ranks #1 in the Social Channels category.
Locobuzz Social CX is the #1 ranked Social Channels app on Salesforce, with a 5.0 average rating from 1 review, as of Nov 15, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 15, 2026
Locobuzz Social CX is a category-leading Social Channels app on Salesforce, ranked #1 of 7 in the category. It holds a 5.0★ average from 1 review on Salesforce.
Pros
- +#1 of 7 in Social Channels
Cons
- −Only 1 review — the average can still move with a few new ratings
About Locobuzz Social CX
How Locobuzz Social CX works
Locobuzz is a global enterprise SaaS company specialising in digital customer experience management. Our platform is designed for businesses looking to enhance their customer service. It integrates with Salesforce to offer tools that manage social media interactions, customer support, and analytics from one place. It’s about giving you the power to connect with your customers on their chosen platforms, like Facebook, Twitter, LinkedIn, YouTube, and Instagram, and translate social engagements into actionable CRM tasks.
With the Locobuzz social connector, your business can respond to customer needs promptly, track engagement history, and harness social insights to inform service and marketing strategies—all from within Salesforce. It’s about working smarter, not harder, and letting the technology take care of the heavy lifting so that you can focus on what matters: building lasting customer relationships."
Locobuzz is your ideal replacement for Social Studio (SocialStudio) and enables you get similar experience within SalesForce CRM while having access to a lot more channels, insights and functionality
Key features
- Social Sync: Effortlessly sync social interactions with Salesforce for a complete customer view
- Auto Case Creation: Locobuzz automatically creates cases from social posts with field and object level mapping on cases and contacts
- In-App Engagement: Respond to customers on their preferred social channels directly from Salesforce
- Interaction History: Get the full context of every customer interaction for truly personalised engagement
- Respond through AI: Receive suggested replies for customer inquiries, ensuring fast and accurate responses straight from your knowledge base
- Ticket Summarisation: Get concise overviews of customer issues, enabling your team to quickly grasp the essentials and take action
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
Other capabilities (3)
role not classified yet
- Advanced Analytics DashboardAccess a comprehensive analytics dashboard with advanced features and insights.
- Engagement TrackingMeasure user interactions and engagement levels across platforms.
- Media And Social ManagementManage media assets and social media presence in one place.
Ratings and reviews
Reviews for this app aren't archived by AppRanks yet — read them on Salesforce.
Category rankings
A category rank is the app's position in Salesforce's own category listing. Keyword ranks (search-result positions) are a separate measure.
- Social Channels#1of 7Top 15%
- Marketing#289of 980Top 30%
- Customer Service#312of 1,163Top 27%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Locobuzz Social CX ranks for 7 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #5
- Rank #5
- Rank #6
Competitors & alternatives
Locobuzz Social CX doesn't have curated competitor matchups yet.Other tracked Social Channels apps on Salesforce:
Looking to switch from Locobuzz Social CX?
See Locobuzz Social CX's alternatives ranked by audit score, rating, and review velocity.
Frequently asked questions
What is Locobuzz Social CX?
Locobuzz Social CX is a Salesforce app by Locobuzz Solutions Pvt. Ltd., listed in Social Channels. It holds a 5.0-star average from 1 review on Salesforce. It has been listed since 2024.
Where does Locobuzz Social CX rank on Salesforce?
Locobuzz Social CX ranks #1 of 7 apps in Social Channels on Salesforce.