Sprout Social: Social Customer Care and Social Media Management Marketing for Salesforce AppExchange
Sprout Social: Social Customer Care and Social Media Management Marketing is the #3 ranked social channels app on Salesforce, with a 5.0 average rating from 6 reviews, with a free plan available, as of July 11, 2026.
Sprout Social: Social Customer Care and Social Media Management Marketing is a Salesforce AppExchange app by Sprout Social. With a rating of 5.0★ from 6 reviews, it currently ranks #3 in the Social Channels category.
AppRanks data: Sprout Social: Social Customer Care and Social Media Management Marketing has been on the Salesforce AppExchange marketplace since 2022 (4 years of tenure) — long-tenure proxy for resilience through platform API and policy changes.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Sprout Social: Social Customer Care and Social Media Management Marketing is a category-leading Salesforce app with a limited review volume. It is listed in the Social Channels category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 6 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Sprout Social — established developer track record
Cons
- −Limited review base (6) — ratings can shift significantly with new feedback
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About Sprout Social: Social Customer Care and Social Media Management Marketing
How Sprout Social: Social Customer Care and Social Media Management Marketing works
Sprout Social and Salesforce's global partnership enables you to marry your social data with the rest of your customer data — giving your teams the power to deliver exceptional customer experiences at every touchpoint. Sprout is an intuitive social media management platform embedded with AI. Sprout takes billions of social conversations from across the major social networks and brings them together in seconds — surfacing rich insights, building comprehensive dashboards, powering intelligent automations — and leveraging real-time APIs and integrations to make the most of your social data across the business. Sprout Social’s integration with Salesforce Service Cloud enables you to manage all your customer care requests across social channels like X (formerly known as Twitter), Instagram, Facebook, TikTok, LinkedIn and more. With intelligent automated case routing directly into Service Cloud, care teams can easily meet your customers where they are, operationalize ‘surprise & delight’, and deliver consistent, exceptional experiences across channels.
Key features
- Create an enhanced 360-degree view of your customer
- Deliver world-class, omni-channel customer care — directly within Service Cloud
- Personalize meaningful marketing journeys based on social interactions
- Inform business strategy with signals and insights from social
Category rankings
As of Jul 11, 2026- Social Channels#3of 7Top 43%
- Marketing#304of 931Top 33%
- Customer Service#345of 1,108Top 32%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Sprout Social: Social Customer Care and Social Media Management Marketing ranks for 11 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #1
- Rank #1
- Rank #2
Competitors & alternatives
Sprout Social: Social Customer Care and Social Media Management Marketingdoesn't have curated competitor matchups yet. Other tracked social channels apps on Salesforce:
Frequently asked questions
What is Sprout Social: Social Customer Care and Social Media Management Marketing?
Sprout Social: Social Customer Care and Social Media Management Marketing is an app for Salesforce. It currently holds a 5.0-star rating from 6 merchant reviews, and it has been listed on the marketplace since 2022. It is listed under the Social Channels category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Sprout Social.
Is Sprout Social: Social Customer Care and Social Media Management Marketing free?
Sprout Social: Social Customer Care and Social Media Management Marketing does not offer a permanent free plan on Salesforce. Pricing starts at 200, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Sprout Social: Social Customer Care and Social Media Management Marketing?
Sprout Social: Social Customer Care and Social Media Management Marketing is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Social Channels category on Salesforce.
Where does Sprout Social: Social Customer Care and Social Media Management Marketing rank on Salesforce?
Sprout Social: Social Customer Care and Social Media Management Marketing currently sits at position #3 in the Social Channels category on Salesforce. That places it in the top 43% of 7 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.