Side-by-side comparison · 24 data points
Deliver world-class social customer care with Sprout Social and Salesforce Service Cloud. Our customers drive revenue, grow and retain a loyal customer base, and strengthen brand equity by enriching their CRM with social data.
| Sprout Social | Sprout Social | |
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| Tagline | ||
| Description | ||
| Screenshots | — | — |
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Customer care teams can move faster through their workflows with Agentforce’s accelerated, cross-channel insights. Sprout’s social data integrates into Service Cloud so Agentforce can populate a complete view of a customer’s engagement with your brand.
| Metric | Sprout Social | Sprout Social: Agent assistant for Service Cloud, Social Customer Care |
|---|---|---|
| Rating | 5.0 ★ | — |
| Total reviews | 6 | 0 |
| Free plan | Yes | Yes |
| Pricing | free_to_install | free |
| Pricing tiers | 1 tier | — |
| Listed features | ★ 4 | 3 |
| Languages | 1 supported | 1 supported |
| Listed since | Sep 2022 | Feb 2025 |
Based on the data on this page, Sprout Social is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Sprout Social: Agent assistant for Service Cloud, Social Customer Care's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Sprout Social at free_to_install, Sprout Social: Agent assistant for Service Cloud, Social Customer Care at free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage admins who need fast install and low risk should default to Sprout Social; mid-market and enterprise admins with specific feature requirements should evaluate both — Sprout Social: Agent assistant for Service Cloud, Social Customer Care's 0-review base may include the workflow context that matches your specific use case better than Sprout Social's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Sprout Social audit • Sprout Social: Agent assistant for Service Cloud, Social Customer Care audit
| Last updated | — | — |
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| Keyword | Sprout Social | Sprout Social |
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| sprout social | #1 | #2 |
| sprout | #1 | #2 |
| social customer care | #2 | #4 |
| social customer | #1 | #6 |
| social data | #1 | #10 |
Both Sprout Social and Sprout Social: Agent assistant for Service Cloud, Social Customer Care offer paid plans only. Sprout Social starts at free_to_install; Sprout Social: Agent assistant for Service Cloud, Social Customer Care starts at free. Compare the per-tier features in the Pricing section above before committing.
Sprout Social holds the higher average rating (5.0★ vs 0.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. Sprout Social has the deeper published review base (6 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Sprout Social typically suits early-stage and growth-mode teams based on its published review base (6 reviews). Sprout Social: Agent assistant for Service Cloud, Social Customer Care typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Sprout Social and Sprout Social: Agent assistant for Service Cloud, Social Customer Care both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Sprout Social: Agent assistant for Service Cloud, Social Customer Care" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
