These 2 apps lead WordPress Plugin Directory's Ecommerce customer support category as of July 2026 — ranked by user rating, review count, and audit score, refreshed every 24 hours from the canonical WordPress Plugin Directory marketplace listing.
Discover the top-rated ecommerce customer support apps available on WordPress Plugin Directory. Rankings based on user ratings, review count, and market performance.
This is the curated shortlist — the top-ranked ecommerce customer support apps. To browse every ecommerce customer support app on WordPress Plugin Directory, see the full Ecommerce customer support category.
This list ranks the top 2 WordPress Plugin Directory apps classified under Ecommerce customer supportby the source marketplace's own taxonomy — apps appear here only because WordPress Plugin Directory itself tags them in this category, not because of any AppRanks editorial decision. Within the category set, ranking uses a Bayesian-ish blend of average rating × natural log of review count: the formula is rating × ln(reviewCount + 1), so a high-rating-low-review app doesn't leapfrog an established listing on a single 5-star outlier. The blend favors apps that are both well-reviewed AND have an established user base.
AppRanks does not invent a proprietary score for public surfaces — the rank shown mirrors the marketplace's published category position exactly, scraped on a 12-24 hour refresh cycle from the canonical WordPress Plugin Directory listing. The category lookup happens at request time and the page is cached at the edge for 1 hour to absorb traffic spikes; the underlying ranking data refreshes daily so the list stays accurate within one day of any source change. AppRanks does not editorially promote or demote apps based on advertiser or partnership status — the same blend formula applies uniformly across every app on this platform.
Reacho – Free Customer Support Plugin for WooCommerce
Ranks #1 in the WordPress Plugin Directory ecommerce customer support category as a category-leading listing. Currently has an early-stage review volume (2 reviews, 5.0★ avg). Position holds for the trailing 30-day window.
Pick if: Pick this if you prioritize merchant satisfaction over scale — Reacho – Free Customer Support Plugin for WooCommerce holds a 5.0-star average across 2 reviews in the ecommerce customer support category.
Same data as the ranked cards, condensed into a sortable-by-eye grid: rating × review depth × pricing tier across the top 2 ecommerce customer support apps on WordPress Plugin Directory.
| # | App | Rating | Reviews | Pricing |
|---|---|---|---|---|
| 1 | Reacho – Free Customer Support Plugin for WooCommerce | 5.0★ | 2 | — |
| 2 | Desku.io – Live Chat, Help Desk & Knowledge Base | 5.0★ | 2 | — |
Want to compare any two apps in detail (features, ratings trend, pricing plans side-by-side)? Open the head-to-head page from the "Compare to #N" link on each card above. Custom multi-app comparisons, historical rank trajectory, and CSV export are available on a paid plan.
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Desku.io – Live Chat, Help Desk & Knowledge Base
Ranks #2 in the WordPress Plugin Directory ecommerce customer support category as a category-leading listing. An early-stage review volume (2 reviews) with a 5.0-star average. Position holds for the trailing 30-day window.
Pick if: Pick this if you prioritize merchant satisfaction over scale — Desku.io – Live Chat, Help Desk & Knowledge Base holds a 5.0-star average across 2 reviews in the ecommerce customer support category.
Methodology details: /glossary/audit-score · /about.