Desku.io – Live Chat, Help Desk & Knowledge Base vs Reacho – Free Customer Support Plugin for WooCommerce

Desku Live Chat Widget Plugin for WordPress Desku is the ultimate ticketing customer support platform for WordPress users that allows them to create and display tickets without slowing down their website. It is the perfect solution to display, respond to, and create tickets lightning-fast anytime. 3rd-Party Service We designed Desku Ticketing System to protect users’ privacy and align with the GDPR rules. This plugin uses a 3rd-party service, Desku, to provide certain features. Please be aware of the following: Backend API: https://backend.desku.io/ — contacted from your server (admin only) to authenticate, sync post content for AI training, and read widget settings. Nothing is sent until an administrator connects a Desku account. Front-end widget script: When the chat widget is connected and active, your visitors’ browsers load the chat widget script from https://widget.desku.io/chat-widget.js. This third-party script renders the chat widget and may set cookies/local storage. It is not loaded on a fresh or disconnected install. Consent gate: Site owners can prevent the front-end widget from loading (e.g. until a visitor grants consent) with the desku_widget_load filter — returning false from it stops the widget script from being injected. Example: add_filter( 'desku_widget_load', '__return_false' ); Terms of Use & Privacy Policy: Desku Terms and Privacy WHY USE THIS PLUGIN? Installing Chat Widget script manually can be a hastle when you don’t have access to or don’t know the technicals of website development Now say goodbye to all those manual script placement hastles. This plugin will allow you to simply login to Desku and deploy the one of the available live chat widgets. HOW TO USE THIS PLUGIN? Install the Plugin “Desku” will be available in WordPress Left Sidebar Click on it and Log in to Desku via a simple wizard. After successful connection, this plugin will show you available live chat widgets to choose one from. Install the one you need. That Live Chat Widget will be installed for the site and all of your pages will have it enabled. Available on: -WordPress Do I need to install any additional tools to use the live chat widget? No. Desku is a fully-integrated default live chat solution. You can start chatting right after configuring it from the Desku. Are you GDPR-friendly? Privacy is our utmost priority, and we designed Desku in a way that aligned with GDPR.

Reacho for WooCommerce is a comprehensive, free plugin designed to enhance your WordPress eCommerce store’s customer support capabilities. Seamlessly integrate Reacho’s robust help desk, live chat, and knowledge base features with your WooCommerce platform to provide exceptional support and improve customer satisfaction—all without any coding expertise. Key Features of Reacho for WooCommerce Unified Inbox: Manage customer inquiries, live chat, and knowledge base resources from a single dashboard, ensuring consistent and efficient communication across all support channels. Integrated Help Desk: Provide top-notch customer support with Reacho’s built-in help desk, allowing you to track inquiries, manage tickets, and resolve issues promptly to keep customers happy. Real-Time Live Chat: Engage with your website visitors in real-time, answer their queries instantly, and guide them through their shopping experience to increase satisfaction and retention. Comprehensive Knowledge Base: Empower your customers with self-service support by creating and managing a detailed knowledge base, enabling them to find answers on their own. How Reacho for WooCommerce Can Benefit Your Business Improve Customer Satisfaction: Offer quick and reliable support through live chat and a streamlined help desk, ensuring customers get the help they need when they need it. Enhance Efficiency: Centralize support requests and streamline ticket management to reduce response times and improve operational efficiency. Reduce Support Costs: Minimize repetitive inquiries by providing customers with easy access to answers through an organized knowledge base. Getting Started Install the Plugin: Log in to your WordPress admin panel, navigate to the ‘Plugins’ menu, and click ‘Add New.’ Search for ‘Reacho for WooCommerce’ and click ‘Install Now.’ Activate the Plugin: After installation, activate the plugin. You will see the ‘Reacho’ tab added to your main menu.’ Connect Your Reacho Account: Click on the ‘Reacho’ tab and navigate to ‘Settings.’ If you don’t have a Reacho account, you can create one directly through the plugin. Configure Your Settings: Follow the on-screen instructions to set up your help desk, live chat, and knowledge base features according to your business needs. Support For assistance, visit our support page for comprehensive documentation and access to various support channels. Alternatively, you can contact us directly at [email protected]. About Reacho Reacho is an all-in-one eCommerce service platform dedicated to helping businesses provide outstanding customer support. Our suite of tools, including help desk, live chat, and knowledge base, is designed to offer a seamless and efficient support experience for both businesses and their customers. Note: This plugin requires WooCommerce to be installed and activated on your WordPress site. By integrating Reacho with WooCommerce, you can transform your eCommerce operations, delivering exceptional customer support experiences and building long-lasting customer relationships.