Rootly is the #44 ranked it and hr app on Zendesk, with a free plan available, as of Sep 3, 2026.
Rootly is a Zendesk Marketplace app by Rootly.
AppRanks data: Rootly ranks #44 in IT and HR on Zendesk Marketplace, placing it in the top 33% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Rootly is a newly-listed Zendesk app with a limited review volume. It is listed in the IT and HR category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
Cons
- −No public reviews yet — fit and reliability are unverified
Looking to switch from Rootly?
See Rootly's alternatives ranked by audit score, rating, and review velocity.
About Rootly
How Rootly works
Declare Rootly incidents from Zendesk
Connect support agents to Rootly with a view of recent and related incidents inside Zendesk.
Attach tickets to new or existing incidents
View recent incidents
Create new incidents
For more information refer to Rootly's Zendesk integration documentation.
About Rootly
Rootly is the #1 ranked incident management platform used by 100s of fast-growing companies. Manage incidents directly from Slack. Automate tedious processes. Integrates with PagerDuty, Opsgenie, Jira, Google Docs, 30+ tools.
Data Handling & Privacy
This app transmits the following data to Rootly's servers:
Zendesk ticket ID and URL — used to link tickets to Rootly incidents
Agent name and email — used to attribute incident actions to the correct user
No ticket content, customer PII, or attachment data is sent to Rootly. All communication occurs over HTTPS using a secure API key stored in Zendesk's encrypted settings. Data is processed and stored in accordance with Rootly's privacy policy.
For full details, please see Rootly's Privacy Policy and Terms of Service.
Screenshots
Category rankings
As of Sep 4, 2026See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Rootly doesn't have curated competitor matchups yet. Other tracked it and hr apps on Zendesk:
Where Rootly stands in the IT and HR category
Rootly ranks #44 of 134 apps in the IT and HR category, placing it in the top 33% of the listing.
Frequently asked questions
What is Rootly?
Rootly is an app for Zendesk. It is published on Zendesk Marketplace and tracked by AppRanks, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the IT and HR category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Rootly.
Who uses Rootly?
Rootly is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the IT and HR category on Zendesk.
Where does Rootly rank on Zendesk?
Rootly currently sits at position #44 in the IT and HR category on Zendesk. That places it in the top 33% of 134 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.