Approve is the #15 ranked workflows app on Zendesk, with a 5.0 average rating from 9 reviews, priced multiple plans available, as of Sep 9, 2026.
Approve is a Zendesk Marketplace app by SweetHawk. With a rating of 5.0★ from 9 reviews, it currently ranks #15 in the Workflows category.
AppRanks data: Approve ranks #15 in Workflows on Zendesk Marketplace, placing it in the top 6% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Approve is a category-leading Zendesk app with a limited review volume. It is listed in the Workflows category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 9 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Published by SweetHawk — established developer track record
Cons
- −Limited review base (9) — ratings can shift significantly with new feedback
- −Paid-only pricing (Multiple plans available) — evaluation requires committing payment details
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About Approve
How Approve works
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Perform ticket approvals the right way
Having already processed over a million ticket approvals, SweetHawk's next-generation approval app now offers even more powerful workflows, including direct integration with Slack, making it easier than ever to manage approvals from where your teams are already working.
With full translations available in Spanish, Portuguese, French, German, Japanese and more, Approve ensures a seamless experience for global teams.
Features
Approvers don’t need to be agents in Zendesk
Slack integration: receive, approve, or decline requests right where you work if email is just too last century.
Flexible approval workflows that are simple to set up.
Visual timelines to see exactly where an approvals is up to (and who is holding it up).
Approvals can be initiated by agents or automatically via triggers.
Approvers can be anyone and do not need to be agents in Zendesk Support.
Approval emails and the approval portal can be custom branded.
Flexible approval types like multi-step approvals with escalation paths or reminders after set times.
Approvals can be configured to go to:
any users or groups
anyone on the ticket such as the requester, the assignee, followers, or even ones specified in ticket fields
to people specified in custom fields of related users or organizations on the ticket (eg someone's manager or an organization main contact)
it's even possible to follow custom fields of users specified in custom fields, enabling escalation flow that could include sending approvals to a person's manager, the manager's manager, the manager's manager's manager, you get the point :)
Set approval thresholds to define the minimum number of approvers required until an approval is granted.
Specify the labels and colors of the 'approve', 'decline' and 'abstain' options.
Bundle pricing
When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite.
We take data privacy very seriously, please see our privacy policy.
About us
Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are:
Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams
Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)
Calendar - link calendar events with Zendesk tickets to make your planning process simpler
Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.
Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.
Screenshots
Category rankings
As of Sep 10, 2026- Workflows#15of 293Top 6%
- Product and Project Management#16of 196Top 9%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Approve ranks for 1 keywords across Zendesk Marketplace. Here are the top 1:
- Rank #10
Competitors & alternatives
Approve doesn't have curated competitor matchups yet. Other tracked workflows apps on Zendesk:
Where Approve stands in the Workflows category
Approve ranks #15 of 293 apps in the Workflows category, placing it in the top 6% of the listing.
Frequently asked questions
What is Approve?
Approve is an app for Zendesk. It currently holds a 5.0-star rating from 9 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Workflows category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by SweetHawk.
Who uses Approve?
Approve is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Workflows category on Zendesk.
Where does Approve rank on Zendesk?
Approve currently sits at position #15 in the Workflows category on Zendesk. That places it in the top 5% of 293 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.