- Category rank
- #25 in Workflows
- Price
- Free plan
Linked Ticket is a Zendesk Marketplace app by Zendesk. With a rating of 3.0★ from 1,728 reviews, it currently ranks #25 in the Workflows category.
Linked Ticket is the #25 ranked Workflows app on Zendesk, with a 3.0 average rating from 1,728 reviews, free to use, as of Nov 1, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 1, 2026
Linked Ticket ranks #25 of 334 in Workflows on Zendesk. It holds a 3.0★ average from 1,728 reviews on Zendesk. It is free to use.
Pros
- +Free plan available — no paid subscription needed to start
Cons
- −Average rating below 4.0 (3.0★) — read recent low-star reviews before committing
About Linked Ticket
How Linked Ticket works
The Zendesk Support Linked Ticket app enables you to create a child ticket from an existing parent ticket and link the two tickets together. This is particularly useful when you need to have two separate conversations around the same issue.
For example, a customer reaches out to you about an issue and you need to loop in a third party to resolve the issue. With the Linked Ticket app, you can create a child ticket from the ticket your customer submitted to start a conversation with the third party. This way the third party will not have access to your customer's information but both tickets are linked in the agent's view.
By enabling this app, you agree to the Built by Zendesk Terms of Use.
Screenshots
Standardized capabilities
AppRanks hasn't mapped this app to standardized capabilities yet. The developer's own feature list is shown above.
