Import | Help Desk vs Approve — Zendesk

Import | Help Desk Migration vs Approve

Side-by-side comparison · 24 data points

Import | Help Desk Migration

5.0·161reviews

Use our Zendesk migration tool to transfer data from any help desk software

zendeskFree to install

Change

1. Listing metadata

Field-level data

	Import \| Help Desk Migration	Approve
Tagline	“Use our Zendesk migration tool to transfer data from any help desk software”75 chars	“Powerful approval workflow processes for your tickets”53 chars
Description	3065 / 5000 chars61% used	3111 / 5000 chars62% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	Help Desk Migration	SweetHawk
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between Import | Help Desk Migration and Approve
Metric	Import \| Help Desk Migration	Approve
Rating	5.0 ★	5.0 ★
Total reviews	★ 161	9
Free plan	★ Yes	—
Pricing	Free to install	Multiple plans available

Keyword	Import \| Help Desk Migration	Approve
seamless multilingual	Not ranked	#10

5. App details

Long-form description · keyword frequency

Import | Help Desk Migration

Help Desk Migration helps companies of any size or industry import to Zendesk. Whether you're migrating between platforms or consolidating Zendesk accounts, use our Zendesk migration tool to import support records—no coding needed. New feature: Filter tickets when exporting from Zendesk by Subject, Group, Channel, Status, Priority, Brand, Form, etc. Which Zendesk Migration Service fits your needs? Our data migration tool offers a full range of migration services: Import – Import to Zendesk from legacy systems or multiple sources. Export – Export Zendesk data to another platform or centralize it in one place. Merge – Combine multiple Zendesk accounts after an acquisition or for team consolidation. Split – Separate a Zendesk account into multiple instances. What types of data can you import to Zendesk? With our Zendesk importer, you can migrate tickets, contacts, users, companies, attachments, notes, tags, custom fields, side conversations, call recordings, and your entire knowledge base. For selected platforms, you can also migrate macros and triggers. Need help planning your Zendesk import? Contact our team. Why use the Zendesk migration tool? Our Help Desk Migration solution adapts to your business—choose a fully automated DIY approach or customize it to fit your needs. Field mapping – Map ticket, contact, organization, and article fields while preserving relationships. Match agents and assign a default agent to handle data from inactive users. Free Demo Migration – Test your data migration setup with 20 random records or specific IDs before committing. Run unlimited trials to try different settings. Automated options – Customize your Zendesk data migration with features like migrating inline images as attachments, adding tags, moving multilingual articles, updating cross-links, skipping attachments, importing only associated contacts and organizations, and exporting Zendesk side conversations or call recordings. Delta Migration – Migrate only the newest and updated records after your Full Migration, so nothing gets left behind. Interval Migration – Schedule your Zendesk import around business hours. Pause up to five times, with each pause lasting up to five days. Advanced customizations – Request tailored adjustments to a default help desk migration to ensure a smooth migration. Import data to Zendesk from leading platforms Gmail * Outlook * Freshdesk * Freshservice * HubSpot Service Hub * Intercom * Jira Service Management * Kayako * Dynamic 365 * ServiceNow * Deskpro * Gorgias * HappyFox * Kustomer * LiveAgent * ManageEngine * Zoho Desk * Salesforce Service Cloud * SolarWinds * SysAid * Dixa * Halo Service Solutions * Groove and across 76 platforms. How to secure your Zendesk tickets import? Using our Zendesk migration tool, your data stays safe from start to finish. We meet global security standards with features like HIPAA compliance, AWS infrastructure, SOC 2 Type II, SOC3, 2FA, RBAC, and encrypted data processing. Get started with Zendesk import today!

Top keywords

zendesk20×4.66%
migration16×3.73%
import10×2.33%
data9×2.10%
service5×1.17%
desk4×0.93%
platforms4×0.93%
zendesk migration4×0.93%
attachments3×0.70%
data migration3×0.70%
desk migration3×0.70%
import to zendesk3×0.70%

Approve

Perform ticket approvals the right way Having already processed over a million ticket approvals, SweetHawk's next-generation approval app now offers even more powerful workflows, including direct integration with Slack, making it easier than ever to manage approvals from where your teams are already working. With full translations available in Spanish, Portuguese, French, German, Japanese and more, Approve ensures a seamless experience for global teams. Features Approvers don’t need to be agents in Zendesk Slack integration: receive, approve, or decline requests right where you work if email is just too last century. Flexible approval workflows that are simple to set up. Visual timelines to see exactly where an approvals is up to (and who is holding it up). Approvals can be initiated by agents or automatically via triggers. Approvers can be anyone and do not need to be agents in Zendesk Support. Approval emails and the approval portal can be custom branded. Flexible approval types like multi-step approvals with escalation paths or reminders after set times. Approvals can be configured to go to: any users or groups anyone on the ticket such as the requester, the assignee, followers, or even ones specified in ticket fields to people specified in custom fields of related users or organizations on the ticket (eg someone's manager or an organization main contact) it's even possible to follow custom fields of users specified in custom fields, enabling escalation flow that could include sending approvals to a person's manager, the manager's manager, the manager's manager's manager, you get the point :) Set approval thresholds to define the minimum number of approvers required until an approval is granted. Specify the labels and colors of the 'approve', 'decline' and 'abstain' options. Bundle pricing When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite. We take data privacy very seriously, please see our privacy policy. About us Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are: Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!) Calendar - link calendar events with Zendesk tickets to make your planning process simpler Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like. Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.

Frequently asked

Common questions about this comparison

Is Import | Help Desk Migration or Approve cheaper?

Import | Help Desk Migration is the cheaper option — it offers a free plan (Free to install). Approve starts at Multiple plans available. Both publish their pricing on the Zendesk Marketplace; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, Import | Help Desk Migration or Approve?

Import | Help Desk Migration (5.0★, 161 reviews) and Approve (5.0★, 9 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Import | Help Desk Migration or Approve?

AppRanks cannot separate these two on rating — both sit at 5.0★. Import | Help Desk Migration does carry the larger published review base (161 vs 9). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Import | Help Desk Migration or Approve?

Both apps are one-click installs from the Zendesk Marketplace. Import | Help Desk Migration has the deeper published review base (161 vs 9), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Import | Help Desk Migration typically suits early-stage and growth-mode teams based on its published review base (161 reviews). Approve typically suits early-stage and growth-mode teams based on its published review base (9 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Import | Help Desk Migration and Approve?

Migration support varies by app and category. Import | Help Desk Migration and Approve both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Approve" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Import | Help Desk Migration vs Approve

Import | Help Desk Migration

1. Listing metadata

2. Categories & rankings

Approve

At a glance

AppRanks verdict

3. Search rankings

4. Activity in the last 90 days

Import | Help Desk Migration · 3 changes

Approve · 1 changes

5. App details

Frequently asked

Is Import | Help Desk Migration or Approve cheaper?

Which has better reviews, Import | Help Desk Migration or Approve?

Should I choose Import | Help Desk Migration or Approve?

Which is faster to set up, Import | Help Desk Migration or Approve?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between Import | Help Desk Migration and Approve?

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