- Category rank
- #86 in eComm and Payments
- Listing audit
- 69/100
Shopify Event Sync by Knots is a Zendesk Marketplace app by Knots.
Shopify Event Sync by Knots is the #86 ranked eComm and Payments app on Zendesk, free to install, with charges billed separately, as of Nov 13, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 13, 2026
Shopify Event Sync by Knots ranks #86 of 243 in eComm and Payments on Zendesk. It has no reviews on Zendesk yet. It is free to install, with charges billed separately — check the plans below.
Pros
- No standout positives in the measured data.
Cons
- −No reviews yet — fit and reliability are unverified by other merchants
About Shopify Event Sync by Knots
How Shopify Event Sync by Knots works
Show full descriptionShow less
Enrich Tickets with Real-Time Shopify Data in Zendesk Automatically
The Knots Shopify Event Sync for Zendesk works without any manual work or agent interaction. It automatically fetches crucial information from Shopify and auto-fills the most important ticket fields.
Seamless Integrate Shopify and Zendesk - No More Switching Between Platforms
This process happens without the need to open the ticket.
Automatically retrieve data from Shopify: Access customer details, order statuses, and product information from Shopify without ever leaving Zendesk. Auto-fill ticket fields with the most relevant information.
Send data from Zendesk to Shopify: Update customer and order status in Shopify directly from your Zendesk ticket and keep your Shopify with the most updated information.
Real-Time Sync and Enrichment: Auto-generate or update tickets in Zendesk based on specific actions and events. A change in order status? A new customer sign-up?
Set Tag and auto route tickets: Set conditions based on criteria to prioritize the ticket. E.g.: if revenues are higher than 1000 or if customer requests to cancel an order that has been dispatched, etc.
What information can be integrated between Zendesk & Shopify?
As soon as a ticket is created, it gets populated with vital information from Shopify. From order history to customer preferences, agents have everything they need.
