Tasks and Subtickets is the #5 ranked workflows app on Zendesk, with a 4.0 average rating from 665 reviews, priced multiple plans available, as of Sep 3, 2026.
Tasks and Subtickets is a Zendesk Marketplace app by SweetHawk. With a rating of 4.0★ from 665 reviews, it currently ranks #5 in the Workflows category.
AppRanks data: Tasks and Subtickets ranks #5 in Product and Project Management on Zendesk Marketplace, placing it in the top 3% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Tasks and Subtickets is a well-rated Zendesk app with a growing review traction. It is listed in the Workflows category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 665 reviews show steady adoption but the app hasn't crossed the heavy-volume bar yet. Review accumulation at this stage tends to come from segment-specific use cases rather than universal adoption, so fit-to-stack matters more than category-leader brand recognition. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Published by SweetHawk — established developer track record
Cons
- −Paid-only pricing (Multiple plans available) — evaluation requires committing payment details
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About Tasks and Subtickets
How Tasks and Subtickets works
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The best way to manage subtickets!
Join 1000+ organizations that use the power of Tasks and Subtickets every day. Watch this short video below and see why the number one paid app in the Zendesk Apps Marketplace gets so much love:
"We have many processes that take multiple steps and Tasks and Subtickets has taken the heavy lifting out of managing them"
— Craig Willis, Senior Director Customer Support, Host Analytics
"The Tasks and Subtickets app plays a pivotal role in ensuring all items and subtickets are efficiently completed, while maintaining a comprehensive audit trail."
— Carly Adams, Enterprise Support, Aotea Security (NZ) Ltd
When you first start using the Tasks and Subtickets app, you'll notice how easy it is to create, reorder and complete tasks on the fly. And for lists of tasks that you find yourself using over and over again, you can save them for re-use and apply them to any ticket whenever you need. You can even have them added to tickets automatically!
But that is only the tip of the iceberg when it comes to what this powerful project management tool can help you achieve in Zendesk. Once you turn a task into a ticket, and that task's completion is now linked to the ticket status, your Zendesk just leveled up! But wait, there's more! Automate subticket creation and define how you want to update tickets when any task get completed, for workflow and audit trail purposes!
"Very nice and useful app, especially with use of triggers, it can do miracles!"
— Viktor Hristovski, IT Support Analyst, Accolade, Inc.
Features
Create, reorder and complete ad-hoc tasks on any ticket.
Convert tasks to new tickets, or link existing tickets to tasks.
Save task lists for re-use.
Define subtickets to be created automatically in task lists.
Create ticket templates for tickets you need more often.
Automatically add task lists to tickets using Triggers.
Tag the ticket, add comments and/or set ticket field values when tasks become completed.
"Makes Zendesk perfect and feature-complete. Easily one of my favorite tools in our IT stack."
— Steve May, Director of IT, Clean
Bundle pricing
When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite.
We take data privacy very seriously, please see our privacy policy.
About us
Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are:
Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams
Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)
Calendar - link calendar events with Zendesk tickets to make your planning process simpler
Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.
Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.
Screenshots
Category rankings
As of Sep 4, 2026- Product and Project Management#5of 193Top 3%
- Workflows#5of 291Top 2%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Tasks and Subtickets doesn't have curated competitor matchups yet. Other tracked workflows apps on Zendesk:
Where Tasks and Subtickets stands in the Workflows category
Tasks and Subtickets ranks #5 of 291 apps in the Workflows category, placing it in the top 2% of the listing.
Frequently asked questions
What is Tasks and Subtickets?
Tasks and Subtickets is an app for Zendesk. It currently holds a 4.0-star rating from 665 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Workflows category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by SweetHawk.
Who uses Tasks and Subtickets?
Tasks and Subtickets is actively installed across Zendesk stores tracked by AppRanks. Its review base of 665 suggests adoption is concentrated in growth-stage and mid-market stores. It is part of the Workflows category on Zendesk.
Where does Tasks and Subtickets rank on Zendesk?
Tasks and Subtickets currently sits at position #5 in the Product and Project Management category on Zendesk. That places it in the top 3% of 193 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.