- Category rank
- #5 in Workflows
- Listing audit
- 65/100
Tasks and Subtickets is a Zendesk Marketplace app by SweetHawk. With a rating of 4.0★ from 665 reviews, it currently ranks #5 in the Workflows category.
Tasks and Subtickets is the #5 ranked Workflows app on Zendesk, with a 4.0 average rating from 665 reviews, as of Oct 19, 2026.
AppRanks verdict
Generated from marketplace data as of Oct 19, 2026
Tasks and Subtickets ranks #5 of 321 in Workflows on Zendesk. It holds a 4.0★ average from 665 reviews on Zendesk.
Pros
- No standout positives in the measured data.
Cons
- −No declared third-party integrations on the listing — verify compatibility with your existing tools before installing
About Tasks and Subtickets
How Tasks and Subtickets works
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The best way to manage subtickets!
Join 1000+ organizations that use the power of Tasks and Subtickets every day. Watch this short video below and see why the number one paid app in the Zendesk Apps Marketplace gets so much love:
"We have many processes that take multiple steps and Tasks and Subtickets has taken the heavy lifting out of managing them"
— Craig Willis, Senior Director Customer Support, Host Analytics
"The Tasks and Subtickets app plays a pivotal role in ensuring all items and subtickets are efficiently completed, while maintaining a comprehensive audit trail."
— Carly Adams, Enterprise Support, Aotea Security (NZ) Ltd
When you first start using the Tasks and Subtickets app, you'll notice how easy it is to create, reorder and complete tasks on the fly. And for lists of tasks that you find yourself using over and over again, you can save them for re-use and apply them to any ticket whenever you need. You can even have them added to tickets automatically!
But that is only the tip of the iceberg when it comes to what this powerful project management tool can help you achieve in Zendesk. Once you turn a task into a ticket, and that task's completion is now linked to the ticket status, your Zendesk just leveled up! But wait, there's more! Automate subticket creation and define how you want to update tickets when any task get completed, for workflow and audit trail purposes!
"Very nice and useful app, especially with use of triggers, it can do miracles!"
