JIRA is the #14 ranked product and project management app on Zendesk, with a 4.0 average rating from 4,100 reviews, with a free plan available, as of Sep 3, 2026.
JIRA is a Zendesk Marketplace app by Zendesk. With a rating of 4.0★ from 4,100 reviews, it currently ranks #14 in the Product and Project Management category.
AppRanks data: JIRA ranks #14 in Product and Project Management on Zendesk Marketplace, placing it in the top 8% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
JIRA is a well-rated Zendesk app with an established review history. It is listed in the Product and Project Management category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 4,100 reviews show steady adoption but the app hasn't crossed the heavy-volume bar yet. Review accumulation at this stage tends to come from segment-specific use cases rather than universal adoption, so fit-to-stack matters more than category-leader brand recognition. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +4,100 reviews provide statistical reliability for the rating average
- +Free tier available — no card required to evaluate
- +Published by Zendesk — established developer track record
Cons
- −No declared third-party integrations on the listing — verify compatibility with your existing tools before installing
Looking to switch from JIRA?
See JIRA's alternatives ranked by audit score, rating, and review velocity.
About JIRA
How JIRA works
With Zendesk Support for JIRA, your support and engineering teams will always be on the same page whenever a development issue arises. Easily escalate and link Zendesk Support tickets to a JIRA issue so critical info is shared and collaboration is effortless.
Ensure no bugs are left behind
Support teams can easily escalate and link Zendesk Support tickets to JIRA issues. Notify engineering of bugs that are impeding your customers’ experience and get updates on the issue’s resolution -— all from within your Zendesk Support account.
A holistic view from support to engineering
In JIRA, engineers will have a complete view of customer conversations related to an issue. They can collaborate with your support team to resolve issues -— without having to leave JIRA.
Complete control of data sharing
Customize the Zendesk Support for JIRA to fit your teams’ workflows. You can choose the JIRA info you want to show in your Zendesk Support account and you can share tags from Zendesk Support to JIRA too.
By enabling this app, You agree to the Built by Zendesk Terms of Use.
Screenshots
Category rankings
As of Sep 3, 2026- Product and Project Management#14of 193Top 8%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
JIRA doesn't have curated competitor matchups yet. Other tracked product and project management apps on Zendesk:
Where JIRA stands in the Product and Project Management category
JIRA ranks #14 of 193 apps in the Product and Project Management category, placing it in the top 8% of the listing.
Frequently asked questions
What is JIRA?
JIRA is an app for Zendesk. It currently holds a 4.0-star rating from 4,100 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Product and Project Management category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Zendesk.
Who uses JIRA?
JIRA is actively installed across Zendesk stores tracked by AppRanks. Its review base of 4,100 signals a mature user community spanning small, mid-market, and enterprise merchants. It is part of the Product and Project Management category on Zendesk.
Where does JIRA rank on Zendesk?
JIRA currently sits at position #14 in the Product and Project Management category on Zendesk. That places it in the top 7% of 193 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.