- Category rank
- #14 in Product and Project Management
- Price
- Free plan
- Listing audit
- 57/100
JIRA is a Zendesk Marketplace app by Zendesk. With a rating of 4.0★ from 4,100 reviews, it currently ranks #14 in the Product and Project Management category.
JIRA is the #14 ranked Product and Project Management app on Zendesk, with a 4.0 average rating from 4,100 reviews, free to use, as of Oct 19, 2026.
AppRanks verdict
Generated from marketplace data as of Oct 19, 2026
JIRA ranks #14 of 203 in Product and Project Management on Zendesk. It holds a 4.0★ average from 4,100 reviews on Zendesk. It is free to use.
Pros
- +Free plan available — no paid subscription needed to start
Cons
- −No declared third-party integrations on the listing — verify compatibility with your existing tools before installing
About JIRA
How JIRA works
With Zendesk Support for JIRA, your support and engineering teams will always be on the same page whenever a development issue arises. Easily escalate and link Zendesk Support tickets to a JIRA issue so critical info is shared and collaboration is effortless.
Ensure no bugs are left behind
Support teams can easily escalate and link Zendesk Support tickets to JIRA issues. Notify engineering of bugs that are impeding your customers’ experience and get updates on the issue’s resolution -— all from within your Zendesk Support account.
A holistic view from support to engineering
In JIRA, engineers will have a complete view of customer conversations related to an issue. They can collaborate with your support team to resolve issues -— without having to leave JIRA.
Complete control of data sharing
Customize the Zendesk Support for JIRA to fit your teams’ workflows. You can choose the JIRA info you want to show in your Zendesk Support account and you can share tags from Zendesk Support to JIRA too.
By enabling this app, You agree to the Built by Zendesk Terms of Use.
Screenshots
