Record is the #43 ranked surveys and reviews app on Zendesk, with a 1.0 average rating from 2 reviews, with a free plan available, as of Sep 12, 2026.
Record is a Zendesk Marketplace app by Record By Tuto. With a rating of 1.0★ from 2 reviews, it currently ranks #43 in the Surveys and Reviews category.
AppRanks data: Record ranks #43 in Surveys and Reviews on Zendesk Marketplace, placing it in the top 35% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Record is a mixed-rating Zendesk app with a limited review volume. It is listed in the Surveys and Reviews category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 2 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Record By Tuto — established developer track record
Cons
- −Average rating below 4.0 (1.0★) — read recent low-star reviews before committing
- −Limited review base (2) — ratings can shift significantly with new feedback
Looking to switch from Record?
See Record's alternatives ranked by audit score, rating, and review velocity.
About Record
How Record works
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Record is the first support communication tool for support teams and their users.
With Record, you can let your users share their problems visually with all the data needed like console logs and networks, to reduce the average handle time per ticket, and increase overall user satisfaction. It will help you understand your users better, and it will help your user to communicate better.
The Record-Zendesk integration unlocks a whole new world of possibilities that power-up both platforms. Now you can ask your users to create a record directly from the Zendesk ticket, and get the recording back to the ticket without leaving your main support OS. More than that, users can start the support journey by recording their issues using Record and it will automatically open a new ticket in your Zendesk account.
Why Using Record?
Reduce ticket handle time - Stop corresponding back and forth to get what you need to start investigating the issue. Let your user expressing themselfs with better expiriance, and get all you need to start solving their issues.
Share & Collaborate - you can share any user record internally with your R&D and Product teams, for better conversation and resolution of what your user is experiencing.
Security and Privacy first - you can control what has been recorded. Use our special security and privacy feature to mask or block elements from your product from being recorded.
Record Tickets - let your customers record issues with voice and with a visual representation of the issue. The record, console log and network data will come directly into the agents account.
How to get started?
Getting started is simple. Just click install.
Need help?
Visit our Help Center or contact us at [email protected].
Screenshots
Category rankings
As of Sep 12, 2026- Surveys and Reviews#43of 125Top 35%
- Video#47of 92Top 52%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Record doesn't have curated competitor matchups yet. Other tracked surveys and reviews apps on Zendesk:
Where Record stands in the Surveys and Reviews category
Record ranks #43 of 125 apps in the Surveys and Reviews category, placing it in the top 35% of the listing.
Frequently asked questions
What is Record?
Record is an app for Zendesk. It currently holds a 1.0-star rating from 2 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Surveys and Reviews category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Record By Tuto.
Who uses Record?
Record is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Surveys and Reviews category on Zendesk.
Where does Record rank on Zendesk?
Record currently sits at position #43 in the Surveys and Reviews category on Zendesk. That places it in the top 34% of 125 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.