Magento 2 by Zenplates is the #22 ranked ecomm and payments app on Zendesk, with a 5.0 average rating from 4 reviews, with a free plan available, as of Sep 12, 2026.
Magento 2 by Zenplates is a Zendesk Marketplace app by Zenplates. With a rating of 5.0★ from 4 reviews, it currently ranks #22 in the eComm and Payments category.
AppRanks data: Magento 2 by Zenplates ranks #22 in eComm and Payments on Zendesk Marketplace, placing it in the top 11% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Magento 2 by Zenplates is a category-leading Zendesk app with a limited review volume. It is listed in the eComm and Payments category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 4 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Zenplates — established developer track record
Cons
- −Limited review base (4) — ratings can shift significantly with new feedback
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About Magento 2 by Zenplates
How Magento 2 by Zenplates works
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This powerful yet intuitive integration app delivers customer and order information from your Magento 2 store(s) directly to your agents working in Zendesk Support. The user interface has been designed to ensure that they have access to the right information at the right time, eliminating the need to switch back and forth between screens and ensuring that your customers receive timely and accurate responses to their tickets.
One price, all features
There are no extra extensions to install or hidden/minimum monthly costs. Simply install and configure the app in your Zendesk account and instantly upgrade your customer support capability. Every subscription unlocks the following powerful functionality:
View orders and customers
View the order history of the current customer
Search for customers to view their order history
Search for orders across the entire store
View order summary information, including increment IDs, created dates, totals and status
Sort and filter the list of orders
Access order details
View detailed product line item information
View order shipments and tracking details
View payment information, including refunds and discounts
View customer contact details
View customer lifetime value
View order comments
Perform important actions
Link orders to tickets
Add comments to an order
Toggle an order’s on-hold status
Cancel an order
Subscribe now to lock in our introductory pricing and automatically receive new features as they are released. The following functionality is coming soon:
Create invoices
Create shipments
Refund an order (fully or partially)
Re-order on behalf of customers
We take feedback and suggestions seriously, so if you would like to contribute to the app roadmap contact us with your suggestions!
Finally: we all know that a great customer experience is essential for online stores. If your company’s knowledge base is built on Zendesk’s Guide product, our range of beautiful and highly-customizable Zendesk Guide themes can help you take your help center to the next level. Delight your customers and take pressure off your agents by delivering an amazing platform for customers to self-serve.
Data handling & privacy
This app connects your Zendesk account to Magento so you can view and manage customer and order information directly in tickets and contacts. It runs entirely on Zendesk’s App Framework and communicates directly with Magento’s API. No data passes through any other servers. All data is encrypted in transit using HTTPS. Your Magento Access Token is stored securely in Zendesk and is never sent to third parties. Data stays only in your Zendesk and Magento accounts.
Screenshots
Category rankings
As of Sep 12, 2026- eComm and Payments#22of 207Top 11%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Magento 2 by Zenplates doesn't have curated competitor matchups yet. Other tracked ecomm and payments apps on Zendesk:
Where Magento 2 by Zenplates stands in the eComm and Payments category
Magento 2 by Zenplates ranks #22 of 207 apps in the eComm and Payments category, placing it in the top 11% of the listing.
Frequently asked questions
What is Magento 2 by Zenplates?
Magento 2 by Zenplates is an app for Zendesk. It currently holds a 5.0-star rating from 4 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the eComm and Payments category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Zenplates.
Who uses Magento 2 by Zenplates?
Magento 2 by Zenplates is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the eComm and Payments category on Zendesk.
Where does Magento 2 by Zenplates rank on Zendesk?
Magento 2 by Zenplates currently sits at position #22 in the eComm and Payments category on Zendesk. That places it in the top 11% of 207 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.