Hubware Insights & Automation is the #31 ranked reporting and analytics app on Zendesk, with a 5.0 average rating from 4 reviews, with a free plan available, as of Sep 13, 2026.
Hubware Insights & Automation is a Zendesk Marketplace app by Hubware. With a rating of 5.0★ from 4 reviews, it currently ranks #31 in the Reporting and Analytics category.
AppRanks data: Hubware Insights & Automation ranks #31 in Reporting and Analytics on Zendesk Marketplace, placing it in the top 12% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Hubware Insights & Automation is a category-leading Zendesk app with a limited review volume. It is listed in the Reporting and Analytics category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 4 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Hubware — established developer track record
Cons
- −Limited review base (4) — ratings can shift significantly with new feedback
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About Hubware Insights & Automation
How Hubware Insights & Automation works
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⚡️ Hubware Insights & Automation
Supercharge your Zendesk and boost of productivity!
🚀 Boost the performance
Agents that use Hubware assess a major boost of productivity when replying to emails.
🤖 Automate frequent questions
Our solution can automate low value tasks and requests and maintain their pertinence in time.
🧭 Drive your customer support
We provide you with an analytics platform to identify the levers for optimizing your customer care.
💡 Be more reliable
We help your agents apply the right procedure and help managers monitor the compliance.
Over 50 automation features
Customer identification: We retrieve customer data to customize the answer
Reason for request detection: We automatically detect the question category
Draft Answers: We pre-write the reply that just needs to be sent
Ticket Routing: We automatically prioritise/filter your tickets
Customer information display: We display customer information on your helpdesk application
Auto-reply: The request is treated automatically you can parameter the reply time
Process management: We identify new processes in real time.
Process automation: We set buttons ordering actions to your Back-Office
Multiple suggestions: We suggest one or several answers related to the customer's request
Analytics Dashboard: Overview of request patterns and applied answers
etc.
Confidentiality
All the data collected through our Application remains yours. It can be deleted from our servers at any time at your request, and can in no way be shared with 3rd parties.
Contact
Should you have any question, please contact us at the following email address: [email protected]
Screenshots
Category rankings
As of Sep 13, 2026- Reporting and Analytics#31of 259Top 12%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Hubware Insights & Automation ranks for 2 keywords across Zendesk Marketplace. Here are the top 2:
- Rank #20
- Rank #4
Competitors & alternatives
Hubware Insights & Automation doesn't have curated competitor matchups yet. Other tracked reporting and analytics apps on Zendesk:
CompareFrequently asked questions
What is Hubware Insights & Automation?
Hubware Insights & Automation is an app for Zendesk. It currently holds a 5.0-star rating from 4 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Reporting and Analytics category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Hubware.
Who uses Hubware Insights & Automation?
Hubware Insights & Automation is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Reporting and Analytics category on Zendesk.
Where does Hubware Insights & Automation rank on Zendesk?
Hubware Insights & Automation currently sits at position #31 in the Reporting and Analytics category on Zendesk. That places it in the top 12% of 259 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.