Side-by-side comparison · 24 data points
Supercharge your Zendesk with automation and machine learning
| Hubware Insights & Automation | Survey | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Metric | Hubware Insights & Automation | Survey |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | 4 | ★ 49 |
| Free plan | ★ Yes | — |
| Pricing | Free to install | Multiple plans available |
Hubware Insights & Automation and Survey are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
On pricing, Hubware Insights & Automation offers a free tier (Free to install) while Survey starts at Multiple plans available. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most support teams the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Hubware Insights & Automation audit • Survey audit
| Keyword | Hubware Insights & Automation | Survey |
|---|---|---|
| analytics | #20 | #6 |
No tracked changes.
Hubware Insights & Automation is the cheaper option — it offers a free plan (Free to install). Survey starts at Multiple plans available. Both publish their pricing on the Zendesk Marketplace; AppRanks mirrors what's listed on each refresh cycle.
Hubware Insights & Automation (5.0★, 4 reviews) and Survey (5.0★, 49 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 5.0★. Survey does carry the larger published review base (49 vs 4). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. Survey has the deeper published review base (49 vs 4), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Hubware Insights & Automation typically suits early-stage and growth-mode teams based on its published review base (4 reviews). Survey typically suits early-stage and growth-mode teams based on its published review base (49 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Hubware Insights & Automation and Survey both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Hubware Insights & Automation" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
