WooCommerce by Zenplates is the #38 ranked ecomm and payments app on Zendesk, with a 5.0 average rating from 2 reviews, with a free plan available, as of Sep 12, 2026.
WooCommerce by Zenplates is a Zendesk Marketplace app by Zenplates. With a rating of 5.0★ from 2 reviews, it currently ranks #38 in the eComm and Payments category.
AppRanks data: WooCommerce by Zenplates ranks #38 in eComm and Payments on Zendesk Marketplace, placing it in the top 19% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
WooCommerce by Zenplates is a category-leading Zendesk app with a limited review volume. It is listed in the eComm and Payments category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 2 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Zenplates — established developer track record
Cons
- −Limited review base (2) — ratings can shift significantly with new feedback
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About WooCommerce by Zenplates
How WooCommerce by Zenplates works
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This beautifully simple app gives you a comprehensive view of each customer and their order history, making it easy to provide personalized support and a better customer experience. You'll save time and money by having contextual information presented to you within Zendesk, without the need to juggle multiple platforms or perform manual searches. Important actions can also be taken with a single click, empowering both you and your agents.
There are no potentially risky plugins to install in your WordPress account and the app supports all native WooCommerce functionality and product types. Simply start a free 7 day trial to seamlessly integrate Zendesk Support with your WooCommerce store.
Contextual information when it's needed
The app will display the customer associated with the ticket by default, but you can search for and view other customers at any time. The Orders table allows you to view all orders associated with the customer (or guest) and even search for other orders within your WooCommerce store.
On the Orders page you can:
View all orders associated with the ticket requester
Search for other customers and orders within WooCommerce
Filter orders by ID or a search term
Sort orders by ID or their created date
On the Order page you can immediately access:
The order number, created date and status
All product line items in the order, including unit prices, quantities, subtotals and taxes
Product line item SKU and variation details
Product line item discounts and refunds
All fee line items, including subtotals and applicable taxes
All shipping line items, including subtotals, taxes and the items contained in the shipment
All refund lines associated with the order
Discounts and coupons that have been applied to the order
The note left by the customer when placing the order, if present
Custom meta data from the order (configurable through app settings)
Order payment history, discounts, payments from the customer and any refunds
Whether the customer was a guest when then placed the order
Customer details including name, email address and billing/shipping information
Customer metrics including age of the account, lifetime value and average order value
All notes associated with the order
Enterprise-grade features without the price tag
Because common actions can be performed within Zendesk without the need to switch tabs, you'll be able to spend less time working on tickets and more time building better relationships with your customers.
This powerful app allows you to:
Create new customers
Edit the details of an existing customer
Search for and view the details of another customer
Change the status of an order
Update the billing and shipping details of an order
Refund an order (in part or in full)
Apply coupons to an order
Add customer or private notes to an order
Link customers and orders to tickets in Zendesk
Click through to customers, orders and products within WooCommerce
Copy order details to the ticket comment field or clipboard
With much more on the way!
One more thing
Did you know that we can also improve your customers' ability to self-serve? If you'd like to reduce ticket volumes and increase overall after-sales customer satisfaction, check out our range of easily configurable Zendesk Guide themes.
If you have questions or thoughts about how to improve this app, please contact us as we value your feedback. We can also build a custom Zendesk Support, Chat or Sell app that supports any of the official WooCommerce extensions.
Data handling & privacy
This app connects your Zendesk account to WooCommerce so you can view and manage customer and order payment information directly in tickets and contacts. It runs entirely on Zendesk’s App Framework and communicates directly with WooCommerce’s API. No data passes through any other servers and there are not plugins to install. All data is encrypted in transit using HTTPS. Your WooCommerce API credentials are stored securely in Zendesk and is never sent to third parties. Data stays only in your Zendesk and WooCommerce accounts. For more information, see the Zenplates Terms and Conditions.
Screenshots
Category rankings
As of Sep 12, 2026- eComm and Payments#38of 208Top 19%
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Track daily rank changes, category shifts, and position volatility.
Keyword rankings
WooCommerce by Zenplates ranks for 1 keywords across Zendesk Marketplace. Here are the top 1:
- Rank #14
Competitors & alternatives
WooCommerce by Zenplates doesn't have curated competitor matchups yet. Other tracked ecomm and payments apps on Zendesk:
Where WooCommerce by Zenplates stands in the eComm and Payments category
WooCommerce by Zenplates ranks #38 of 208 apps in the eComm and Payments category, placing it in the top 19% of the listing.
Frequently asked questions
What is WooCommerce by Zenplates?
WooCommerce by Zenplates is an app for Zendesk. It currently holds a 5.0-star rating from 2 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the eComm and Payments category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Zenplates.
Who uses WooCommerce by Zenplates?
WooCommerce by Zenplates is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the eComm and Payments category on Zendesk.
Where does WooCommerce by Zenplates rank on Zendesk?
WooCommerce by Zenplates currently sits at position #38 in the eComm and Payments category on Zendesk. That places it in the top 18% of 208 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.