IT Asset Management by Oomnitza for Zendesk Marketplace
IT Asset Management by Oomnitza is the #14 ranked it and hr app on Zendesk, with a 4.0 average rating from 38 reviews, with a free plan available, as of Sep 12, 2026.
IT Asset Management by Oomnitza is a Zendesk Marketplace app by Oomnitza Team. With a rating of 4.0★ from 38 reviews, it currently ranks #14 in the IT and HR category.
AppRanks data: IT Asset Management by Oomnitza ranks #14 in IT and HR on Zendesk Marketplace, placing it in the top 11% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
IT Asset Management by Oomnitza is a well-rated Zendesk app with a limited review volume. It is listed in the IT and HR category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 38 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Oomnitza Team — established developer track record
Cons
- −Limited review base (38) — ratings can shift significantly with new feedback
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About IT Asset Management by Oomnitza
How IT Asset Management by Oomnitza works
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When a ticket lands in Zendesk, your agents need to know what device the employee is using, who owns it, where it lives, what software is on it, and whether it's compliant before they can resolve the issue. Most teams pull that context from four or five different systems.
Oomnitza gives Zendesk agents a single, trusted view of every asset across hardware, installed software, and SaaS, directly inside the ticket. Your team gets the asset truth it needs to resolve faster, route smarter, and prove compliance when it matters, without tab-switching, stale CMDB lookups, or manual reconciliation.
Built for enterprise teams that run on Zendesk
For IT agents and the service desk:
Device, owner, location, software, and compliance status in the ticket sidebar
Trigger onboarding, offboarding, refresh, and reclamation workflows from ticket events
For IT operations and ITAM teams:
Live connections to HR, IAM, MDM, and procurement keep asset records current automatically
Route tickets by asset attributes, not just user identity
For finance, compliance, and security stakeholders:
Audit-ready reporting with full ticket and lifecycle history for every asset
Revoke access automatically when HR events trigger role changes or departures
Oomnitza + Zendesk integration
The integration brings live Oomnitza asset records into the Zendesk ticket sidebar, including device details, ownership, software entitlements, lifecycle stage, and compliance status. Agents update Zendesk, and Oomnitza syncs the change back. Ticket history surfaces on the corresponding asset record in Oomnitza, so the next agent or auditor has the full context of what happened.
Trigger Oomnitza workflows directly from Zendesk ticket events like onboarding, offboarding, software access requests, hardware refresh, and asset reclamation, without writing custom code or maintaining brittle middleware.
Built for the modern enterprise
Oomnitza scales with your environment and adapts to how your teams already work in Zendesk.
Streamlined workflow automation for onboarding, offboarding, and compliance
API-based actions across 200+ systems
1500+ turnkey connectors with bidirectional sync across ITSM, MDM, HRIS, IAM, ERP, procurement, SaaS, and cloud platforms
Precision reporting and audit readiness
Advanced dashboards and analytics for IT, security, finance, procurement, compliance, and HR
Custom object support and full ITAM coverage across hardware, software, SaaS, data center, and cloud
Universal connector for any system with a REST API
Why Oomnitza?
The only ITAM platform that keeps asset data current without reconciliation work. Live, event-driven connections to HR, IAM, MDM, and procurement keep asset records current, without discovery scans, spreadsheets, or PS-built sync jobs.
Built for the full lifecycle, not just inventory. Onboarding, offboarding, refresh, compliance, and reclamation workflows trigger automatically from the same asset record your agents see in Zendesk.
One source of truth across every asset class. Hardware, installed software, and SaaS in a single view, so every ticket, audit, and decision works from the same record.
Governance built into the workflow, not bolted on. Policy enforcement, audit evidence, and compliance reporting live inside the same lifecycle workflows your service desk runs on.
Requirements
Requires a paid subscription to Oomnitza Enterprise.
Data & Privacy
The Oomnitza app for Zendesk accesses the requester's email address and ticket details solely to retrieve and display relevant IT asset information within the ticket sidebar. This data is used only to power the in-ticket asset view and is never stored, sold, or shared with any third parties. All data stays exclusively within your Zendesk and Oomnitza environments.
Transform your Zendesk employee service experience with trusted asset intelligence.
For full details, please review the Oomnitza Privacy Policy.
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Category rankings
As of Sep 12, 2026- IT and HR#14of 135Top 11%
- Product and Project Management#19of 196Top 10%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
IT Asset Management by Oomnitza ranks for 2 keywords across Zendesk Marketplace. Here are the top 2:
- Rank #1
- 2.assetRank #4
Competitors & alternatives
IT Asset Management by Oomnitza doesn't have curated competitor matchups yet. Other tracked it and hr apps on Zendesk:
Where IT Asset Management by Oomnitza stands in the IT and HR category
IT Asset Management by Oomnitza ranks #14 of 135 apps in the IT and HR category, placing it in the top 11% of the listing.
Frequently asked questions
What is IT Asset Management by Oomnitza?
IT Asset Management by Oomnitza is an app for Zendesk. It currently holds a 4.0-star rating from 38 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the IT and HR category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Oomnitza Team.
Who uses IT Asset Management by Oomnitza?
IT Asset Management by Oomnitza is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the IT and HR category on Zendesk.
Where does IT Asset Management by Oomnitza rank on Zendesk?
IT Asset Management by Oomnitza currently sits at position #14 in the IT and HR category on Zendesk. That places it in the top 10% of 135 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.