Shipup for Zendesk Support 2.0 is the #26 ranked ecomm and payments app on Zendesk, with a 4.0 average rating from 7 reviews, with a free plan available, as of Sep 3, 2026.
Shipup for Zendesk Support 2.0 is a Zendesk Marketplace app by Shipup. With a rating of 4.0★ from 7 reviews, it currently ranks #26 in the eComm and Payments category.
AppRanks data: Shipup for Zendesk Support 2.0 ranks #26 in eComm and Payments on Zendesk Marketplace, placing it in the top 13% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Shipup for Zendesk Support 2.0 is a well-rated Zendesk app with a limited review volume. It is listed in the eComm and Payments category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 7 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Shipup — established developer track record
Cons
- −Limited review base (7) — ratings can shift significantly with new feedback
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About Shipup for Zendesk Support 2.0
How Shipup for Zendesk Support 2.0 works
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Free for 14 days, free up to 50 packages / month
Requires a Shipup account
The Shipup app for Zendesk Support improves your agents productivity by displaying order details and delivery information related to your customers right next to your tickets.
The application queries your Shipup account to find customers' details, recent orders and their delivery data. Stop wasting time looking for a tracking number or visiting the shipping carrier's tracking page to know what happened with your customer's delivery.
Improve customer satisfaction with better conversations
Solve chats and tickets faster by having access to relevant delivery data from Shipup, such as address details, shipping status and shipping events from within Zendesk.
Customers are matched by email address. No need to look for them.
Also available for Zendesk Chat
Proactively solve delivery issues
Automatically create tickets when specific shipping events happen (e.g. Package held at customs or Package lost)
Stop waiting for your customers to reach out to your support to realize something went wrong during delivery
Send a satisfaction survey when your order is delivered and automatically create a ticket if your customer reports an issue or leaves a bad review
70 shipping carriers supported
International carriers
UPS, USPS, Fedex, DHL, DPD, TNT, DB Schenker, Royal Mail, ParcelForce, Yodel, Canada Post, BPost, Cainiao, Honk Kong Post, Correos, Deutsche Post, OnTrac...
French carriers
Chronopost, Colis Prive, Colissimo, Fedex (FR), GLS, DPD (FR), Lettre Suivie La Poste, Mondial Relay, Relais Colis, TNT, Geodis...
New carriers can be added on request.
The Shipup app for Zendesk does not store, retain, or share any customer data from Zendesk outside of what is strictly required to display information in the Zendesk interface.
Customer data accessed via Zendesk (such as email address) is used only at runtime to match customers with their corresponding orders and delivery information in your Shipup account.
Zendesk customer data is not persisted by Shipup.
Any authorization you grant to connect Zendesk with your Shipup account is securely handled within Zendesk’s infrastructure, following Zendesk’s authentication and permission model.
Shipup does not sell, reuse, or expose customer data to third parties, and access is limited to authorized users for the sole purpose of providing delivery-related support features.
Screenshots
Category rankings
As of Sep 4, 2026- eComm and Payments#26of 206Top 13%
- Reporting and Analytics#37of 256Top 15%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Shipup for Zendesk Support 2.0 doesn't have curated competitor matchups yet. Other tracked ecomm and payments apps on Zendesk:
Frequently asked questions
What is Shipup for Zendesk Support 2.0?
Shipup for Zendesk Support 2.0 is an app for Zendesk. It currently holds a 4.0-star rating from 7 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the eComm and Payments category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Shipup.
Who uses Shipup for Zendesk Support 2.0?
Shipup for Zendesk Support 2.0 is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the eComm and Payments category on Zendesk.
Where does Shipup for Zendesk Support 2.0 rank on Zendesk?
Shipup for Zendesk Support 2.0 currently sits at position #26 in the eComm and Payments category on Zendesk. That places it in the top 13% of 206 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.