SupportSync RMA is the #33 ranked ecomm and payments app on Zendesk, with a 4.0 average rating from 5 reviews, with a free plan available, as of Sep 10, 2026.
SupportSync RMA is a Zendesk Marketplace app by SupportSync. With a rating of 4.0★ from 5 reviews, it currently ranks #33 in the eComm and Payments category.
AppRanks data: SupportSync RMA ranks #33 in eComm and Payments on Zendesk Marketplace, placing it in the top 16% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
SupportSync RMA is a well-rated Zendesk app with a limited review volume. It is listed in the eComm and Payments category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 5 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by SupportSync — established developer track record
Cons
- −Limited review base (5) — ratings can shift significantly with new feedback
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About SupportSync RMA
How SupportSync RMA works
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SupportSync helps customer service agents quickly create, view and track product returns (RMA's) and create prepaid shipping labels while providing return centers with powerful processing tools and features.
Watch this video to learn more: https://www.supportsync.com/video-zendesk-app
Easy to use interface allows agents to create product returns and prepaid shipping labels
Improve your customers service experience and your brands service reputation
Synchronize your customers with your support teams and return centers in real time
Reduce costs by improving efficiency and customer adding service automation
Integrates with major shipping carriers (UPS, FedEx and USPS)
We provide customer service agents on the Zendesk platform with a simple, easy to use interface for quickly creating, viewing, editing and tracking returns that will synchronize support team members and customers throughout the return process. Customer service agents can remain within the Zendesk platform while utilizing the powerful features of the SupportSync application.
Through years of valuable customer feedback and hands-on experience as a returns processing application, SupportSync is designed to handle the array of contingencies that can arise within the return management environment. Our active processing engine will provide your return centers with a powerful, efficient tool to receive, process and ship replacement units and accessories as well as provide a system for recording test results with reports to quickly analyze trends and corrective actions. Additional reports can also be run to analyze user activity, shipping/receiving records and other related transactional data.
Screenshots
Category rankings
As of Sep 10, 2026- eComm and Payments#33of 207Top 16%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
SupportSync RMA doesn't have curated competitor matchups yet. Other tracked ecomm and payments apps on Zendesk:
Where SupportSync RMA stands in the eComm and Payments category
SupportSync RMA ranks #33 of 207 apps in the eComm and Payments category, placing it in the top 16% of the listing.
Frequently asked questions
What is SupportSync RMA?
SupportSync RMA is an app for Zendesk. It currently holds a 4.0-star rating from 5 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the eComm and Payments category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by SupportSync.
Who uses SupportSync RMA?
SupportSync RMA is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the eComm and Payments category on Zendesk.
Where does SupportSync RMA rank on Zendesk?
SupportSync RMA currently sits at position #33 in the eComm and Payments category on Zendesk. That places it in the top 16% of 207 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.