Trends & Topic Insights by Pluno is the #24 ranked reporting and analytics app on Zendesk, with a 5.0 average rating from 6 reviews, with a free plan available, as of Sep 12, 2026.
Trends & Topic Insights by Pluno is a Zendesk Marketplace app by Pluno. With a rating of 5.0★ from 6 reviews, it currently ranks #24 in the Reporting and Analytics category.
AppRanks data: Trends & Topic Insights by Pluno ranks #24 in Reporting and Analytics on Zendesk Marketplace, placing it in the top 10% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Trends & Topic Insights by Pluno is a category-leading Zendesk app with a limited review volume. It is listed in the Reporting and Analytics category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 6 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Pluno — established developer track record
Cons
- −Limited review base (6) — ratings can shift significantly with new feedback
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About Trends & Topic Insights by Pluno
How Trends & Topic Insights by Pluno works
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Why teams use it
Automatic topic discovery: AI clusters your tickets into meaningful topics and subtopics, revealing patterns you would never find manually.
Guided analysis: Ask questions in plain text like "Show me churn risk signals" or "Which product module has the most issues?" and get focused insights.
Proactive trend detection: See which topics are rising or falling over time, so you can act before small issues become big problems.
Multi-brand segmentation: Analyse topics independently across different brands or product areas.
Drill down to the source: Every insight is backed by real tickets. Click through to see the exact conversations behind the data.
How it works
Analyse tickets with default topic discovery or guide the AI with a specific question.
Explore the interactive cluster visualisation to uncover patterns, trends, and root causes.
What's included
Smart Topic Clustering: Automatically groups tickets into hierarchical topics and subtopics based on content and context.
Plain-Text Query Engine: Ask anything: "Analyse product feedback", "Find login issue resolutions", "Identify VIP customer concerns".
Trend Analysis: Compare recent vs historical data to spot emerging issues and declining topics.
Brand Filtering: Segment insights by brand for targeted analysis.
Interactive Visualisation: Explore topic hierarchies with an intuitive interface designed for fast navigation.
Ticket-Level Evidence: Every cluster links directly to the underlying tickets for full transparency.
Example queries
"Analyse the main reasons customers contact support"
"Which product module out of Billing, Shipping, and Returns has the most tickets?"
"Analyse tickets where users show signs of churn risk"
"Which topics have the worst customer sentiment?"
"Find the most common ways login issues were resolved"
"Analyse all product feedback and feature requests"
Pricing
Free forever.
FAQs
How accurate is the clustering?
The AI uses advanced language models to understand ticket content in context. Clustering quality is continuously improved, and you can guide results with specific queries for even more relevant groupings.
Can I analyse specific subsets of tickets?
Yes. Filter by date range, brand, or any other Zendesk ticket attribute before running your analysis.
How is this different from Zendesk Explore?
Zendesk Explore shows metrics on fields you already track. Trends & Topic Insights discovers patterns in the actual content of conversations, revealing issues you might not have known to look for.
Can I share the results?
Yes. Invite colleagues to view topic clusters and ticket lists for further analysis or sharing with stakeholders.
Does it work with multiple languages?
Yes. The AI understands and clusters tickets across languages automatically.
Security & Compliance
SOC 2 Type II certified; scoped permissions only; documented retention.
Data used solely to provide the feature; no third-party resale.
Read our security and data protection policies.
Support & Maintenance
Reach us via our website or email
Fast response times: within a few hours
Onboarding help is available
Weekly feature updates and improvements
Follow our changelog
Installation Instructions
Installation takes less than 10 minutes. Visit our website to get started.
Screenshots
Category rankings
As of Sep 13, 2026- Reporting and Analytics#24of 259Top 10%
- AI and Bots#30of 385Top 8%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Trends & Topic Insights by Pluno doesn't have curated competitor matchups yet. Other tracked reporting and analytics apps on Zendesk:
CompareFrequently asked questions
What is Trends & Topic Insights by Pluno?
Trends & Topic Insights by Pluno is an app for Zendesk. It currently holds a 5.0-star rating from 6 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Reporting and Analytics category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Pluno.
Is Trends & Topic Insights by Pluno free?
Trends & Topic Insights by Pluno offers a free plan that merchants can install on Zendesk without entering payment details. Pricing details on this page are mirrored from the live Zendesk listing and refresh on each scrape cycle.
Who uses Trends & Topic Insights by Pluno?
Trends & Topic Insights by Pluno is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Reporting and Analytics category on Zendesk.
Where does Trends & Topic Insights by Pluno rank on Zendesk?
Trends & Topic Insights by Pluno currently sits at position #24 in the Reporting and Analytics category on Zendesk. That places it in the top 9% of 259 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.