Side-by-side comparison · 24 data points
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| Trends & Topic Insights by Pluno | Ticket Analytics | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Metric | Trends & Topic Insights by Pluno | Ticket Analytics |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.0 ★ |
| Total reviews | 6 | ★ 749 |
| Free plan | Yes | Yes |
| Pricing | Free | Free |
Based on the data on this page, Trends & Topic Insights by Pluno is the stronger choice for most Zendesk Marketplace support teams — 5.0★ vs Ticket Analytics's 4.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Trends & Topic Insights by Pluno at Free, Ticket Analytics at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Ticket Analytics has the larger user base (749 reviews vs 6), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Trends & Topic Insights by Pluno's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage support teams who need fast install and low risk should default to Trends & Topic Insights by Pluno; mid-market and enterprise support teams with specific feature requirements should evaluate both — Ticket Analytics's 749-review base may include the workflow context that matches your specific use case better than Trends & Topic Insights by Pluno's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Trends & Topic Insights by Pluno audit • Ticket Analytics audit
| Keyword | Trends & Topic Insights by Pluno | Ticket Analytics |
|---|---|---|
| analytics | Not ranked | #2 |
No tracked changes.
Both Trends & Topic Insights by Pluno and Ticket Analytics offer paid plans only. Trends & Topic Insights by Pluno starts at Free; Ticket Analytics starts at Free. Compare the per-tier features in the Pricing section above before committing.
Trends & Topic Insights by Pluno has the higher average rating (5.0★ from 6 reviews) compared to Ticket Analytics (4.0★ from 749 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Trends & Topic Insights by Pluno holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. Ticket Analytics has the deeper published review base (749 vs 6), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Trends & Topic Insights by Pluno typically suits early-stage and growth-mode teams based on its published review base (6 reviews). Ticket Analytics typically suits early-stage and growth-mode teams based on its published review base (749 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Trends & Topic Insights by Pluno and Ticket Analytics both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Trends & Topic Insights by Pluno" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
