Automox ITSM is the #85 ranked it and hr app on Zendesk, with a free plan available, as of Sep 11, 2026.
Automox ITSM is a Zendesk Marketplace app by Automox.
AppRanks data: Automox ITSM ranks #85 in IT and HR on Zendesk Marketplace, placing it in the top 63% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Automox ITSM is a newly-listed Zendesk app with a limited review volume. It is listed in the IT and HR category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Automox — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
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About Automox ITSM
How Automox ITSM works
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Automox Asset Management for Zendesk
Bring the power of Automox endpoint management directly into your Zendesk workflow. Give your IT support agents real-time visibility into device health, patch status, and compliance without leaving the ticket interface.
Key Features
In-Ticket Device Context
Instantly view device hostname, operating system, status, and last check-in time
Automatic device linking based on ticket requester email address
Manual search by hostname or email when automatic matching isn't available
See device compliance status at a glance with visual indicators
Device Inventory Sync
Automatic hourly synchronization of your Automox device inventory to Zendesk
Devices stored as Zendesk Custom Objects for powerful search and reporting capabilities
Incremental sync updates to minimize API usage and ensure data freshness
Full inventory available for lookup even when Automox API is temporarily unavailable
Real-Time Device Details
Fetch live device status directly from Automox API on demand
View pending patches and software updates awaiting installation
Check device compliance against your organization's security policies
See detailed hardware and software information for troubleshooting
One-click deep link to the Automox console for advanced management actions
Streamlined IT Support Workflow
Reduce ticket resolution time with immediate device context
No more switching between Zendesk and Automox consoles
Empower L1 support agents with device information typically requiring escalation
Improve first-call resolution rates with comprehensive endpoint data
Use Cases
Patch Management Support
When users report software issues, agents can immediately see pending patches and compliance status to determine if updates are needed.
Hardware Troubleshooting
View device specifications, OS version, and last check-in to quickly diagnose connectivity or performance issues.
Security Compliance
Verify device compliance status during security-related tickets without leaving Zendesk.
Requirements
Zendesk Suite (any plan)
Automox account with API access enabled
API key with read permissions for device inventory
Getting Started
After installation, configure your Automox API credentials in the app settings. The initial device sync will begin automatically, making your endpoint inventory available within Zendesk tickets.
Data Handling & Privacy
This app syncs device information from Automox to Zendesk Custom Objects. Data transmitted includes device hostnames, operating systems, IP addresses, and compliance status. All data is encrypted in transit using HTTPS. No data is stored outside of your Zendesk and Automox accounts. For more information, see the Automox Privacy Policy.
Screenshots
Category rankings
As of Sep 12, 2026See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Automox ITSM ranks for 2 keywords across Zendesk Marketplace. Here are the top 2:
- Rank #9
- 2.assetRank #14
Competitors & alternatives
Automox ITSM doesn't have curated competitor matchups yet. Other tracked it and hr apps on Zendesk:
Where Automox ITSM stands in the IT and HR category
Automox ITSM ranks #85 of 135 apps in the IT and HR category, placing it in the top 63% of the listing.
Frequently asked questions
What is Automox ITSM?
Automox ITSM is an app for Zendesk. It is published on Zendesk Marketplace and tracked by AppRanks, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the IT and HR category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Automox.
Who uses Automox ITSM?
Automox ITSM is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the IT and HR category on Zendesk.
Where does Automox ITSM rank on Zendesk?
Automox ITSM currently sits at position #85 in the IT and HR category on Zendesk. That places it in the top 63% of 135 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.