SPEARAgentic for Zendesk Marketplace
SPEARAgentic is the #56 ranked security, risk and compliance app on Zendesk, with a free plan available, as of Sep 8, 2026.
SPEARAgentic is a Zendesk Marketplace app by SPEAR Agentic AI Support.
AppRanks data: SPEARAgentic ranks #56 in Security, Risk and Compliance on Zendesk Marketplace, placing it in the top 58% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
SPEARAgentic is a newly-listed Zendesk app with a limited review volume. It is listed in the Security, Risk and Compliance category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by SPEAR Agentic AI Support — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
Looking to switch from SPEARAgentic?
See SPEARAgentic's alternatives ranked by audit score, rating, and review velocity.
About SPEARAgentic
How SPEARAgentic works
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About SPEARAgentic.ai
SPEARAgentic.ai provides real-time fraud and compliance guardrails inside Zendesk, helping customer-service teams detect and stop fraud, dispute abuse, and policy breaches at the point of contact.
The app watches chats, calls, and (optionally) screen activity in real time and gives agents in-flow guardrails as they work: it flags social-engineering attempts, missing disclosures, policy violations, and risky data sharing before the response is sent.
Instead of finding problems days later in QA reports, supervisors see high-risk interactions as they happen and can intervene, coach, or tighten policies without leaving Zendesk.
What this integration does well
Real-time policy guardrails as agents type in Zendesk Support
Stops social engineering at the agent desktop before money moves or data leaks
Protects sensitive customer data in flow, aligned to your internal policies
Gives supervisors a live risk view of tickets, agents, and workflows
Works alongside your existing macros, forms, and QA processes
How it works in Zendesk
Runs in the Agent Workspace sidebar for Support (ticket and user views)
Presents a clear overlay and a recent-warnings panel when policy conditions are met
Can warn, require justification, or effectively "shutdown" high-risk responses based on your configured policies
How it uses AI
AI models evaluate message text and optional screen activity for policy-risk signals (e.g. social engineering, toxicity, and sensitive-data patterns) and drive the WARNING/SHUTDOWN decision
Model inference runs on our service; nothing executes inside the agent’s browser
We do not train models on your Zendesk data; inputs are used only for real-time evaluation and logging per your retention settings
Data use & privacy
Processes limited context (agent ID, ticket/user context, interaction metadata, and optional message/screen text) solely to evaluate policy and generate incidents
No Zendesk credentials are stored by the app
PII redaction: when enabled, personally identifiable information is redacted (masked) prior to model evaluation and any logging
You control data retention and deletion; contact the developer for removal requests
Note: SPEARAgentic.ai supports compliance workflows and is not legal advice.
Screenshots
Category rankings
As of Sep 9, 2026- Security, Risk and Compliance#56of 97Top 58%
- AI and Bots#208of 381Top 55%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
SPEARAgentic ranks for 1 keywords across Zendesk Marketplace. Here are the top 1:
- Rank #2
Competitors & alternatives
SPEARAgentic doesn't have curated competitor matchups yet. Other tracked security, risk and compliance apps on Zendesk:
Frequently asked questions
What is SPEARAgentic?
SPEARAgentic is an app for Zendesk. It is published on Zendesk Marketplace and tracked by AppRanks, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Security, Risk and Compliance category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by SPEAR Agentic AI Support.
Who uses SPEARAgentic?
SPEARAgentic is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Security, Risk and Compliance category on Zendesk.
Where does SPEARAgentic rank on Zendesk?
SPEARAgentic currently sits at position #56 in the Security, Risk and Compliance category on Zendesk. That places it in the top 58% of 97 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.