Is SPEARAgentic or Hide Ticket Fields cheaper?

Both SPEARAgentic and Hide Ticket Fields offer paid plans only. SPEARAgentic starts at Free to install; Hide Ticket Fields starts at Free. Compare the per-tier features in the Pricing section above before committing.

Should I choose SPEARAgentic or Hide Ticket Fields?

AppRanks cannot separate these two on rating, because neither publishes one. Hide Ticket Fields does carry the larger published review base (865 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, SPEARAgentic or Hide Ticket Fields?

Both apps are one-click installs from the Zendesk Marketplace. Hide Ticket Fields has the deeper published review base (865 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

SPEARAgentic typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Hide Ticket Fields typically suits early-stage and growth-mode teams based on its published review base (865 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between SPEARAgentic and Hide Ticket Fields?

Migration support varies by app and category. SPEARAgentic and Hide Ticket Fields both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from SPEARAgentic" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

SPEARAgentic vs Hide Ticket Fields — Zendesk

SPEARAgentic vs Hide Ticket Fields

Name: SPEARAgentic
Availability: OnlineOnly

Side-by-side comparison · 24 data points

SPEARAgentic

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Real-time fraud & compliance guardrails inside Zendesk

zendeskFree to install

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1. Listing metadata

Field-level data

	SPEARAgentic	Hide Ticket Fields
Tagline	“Real-time fraud & compliance guardrails inside Zendesk”54 chars	“Simply choose which ticket fields to hide from agents”53 chars
Description	2282 / 5000 chars46% used	1707 / 5000 chars34% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	SPEAR Agentic AI Support	SweetHawk
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between SPEARAgentic and Hide Ticket Fields
Metric	SPEARAgentic	Hide Ticket Fields
Rating	—	5.0 ★
Total reviews	0	865
Free plan	Yes	Yes
Pricing	Free to install	Free

Keyword	SPEARAgentic	Hide Ticket Fields
agents type	#2	Not ranked

4. App details

Long-form description · keyword frequency

SPEARAgentic

About SPEARAgentic.ai SPEARAgentic.ai provides real-time fraud and compliance guardrails inside Zendesk, helping customer-service teams detect and stop fraud, dispute abuse, and policy breaches at the point of contact. The app watches chats, calls, and (optionally) screen activity in real time and gives agents in-flow guardrails as they work: it flags social-engineering attempts, missing disclosures, policy violations, and risky data sharing before the response is sent. Instead of finding problems days later in QA reports, supervisors see high-risk interactions as they happen and can intervene, coach, or tighten policies without leaving Zendesk. What this integration does well Real-time policy guardrails as agents type in Zendesk Support Stops social engineering at the agent desktop before money moves or data leaks Protects sensitive customer data in flow, aligned to your internal policies Gives supervisors a live risk view of tickets, agents, and workflows Works alongside your existing macros, forms, and QA processes How it works in Zendesk Runs in the Agent Workspace sidebar for Support (ticket and user views) Presents a clear overlay and a recent-warnings panel when policy conditions are met Can warn, require justification, or effectively "shutdown" high-risk responses based on your configured policies How it uses AI AI models evaluate message text and optional screen activity for policy-risk signals (e.g. social engineering, toxicity, and sensitive-data patterns) and drive the WARNING/SHUTDOWN decision Model inference runs on our service; nothing executes inside the agent’s browser We do not train models on your Zendesk data; inputs are used only for real-time evaluation and logging per your retention settings Data use & privacy Processes limited context (agent ID, ticket/user context, interaction metadata, and optional message/screen text) solely to evaluate policy and generate incidents No Zendesk credentials are stored by the app PII redaction: when enabled, personally identifiable information is redacted (masked) prior to model evaluation and any logging You control data retention and deletion; contact the developer for removal requests Note: SPEARAgentic.ai supports compliance workflows and is not legal advice.

Top keywords

data6×1.80%
zendesk6×1.80%
ai5×1.50%
policy5×1.50%
agent4×1.20%
agents3×0.90%
guardrails3×0.90%
policies3×0.90%
real-time3×0.90%
screen3×0.90%
spearagentic3×0.90%
spearagentic ai3×0.90%

Hide Ticket Fields

Hide ticket fields you don't want agents to see This simple and straight forward app hides ticket fields you select in the agent interface for all agents. Need more functionality? Should you have the need for more advanced and granular control and need to hide fields based on the role(s) or group the agent is a member of and/or based on the value of another ticket field, please try out the powerful Field Rules app. Bundle pricing When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite. We take data privacy very seriously, please see our privacy policy. About us Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are: Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!) Calendar - link calendar events with Zendesk tickets to make your planning process simpler Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like. Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.

Top keywords

zendesk7×2.61%
agents4×1.49%
tickets4×1.49%
agent3×1.12%
fields3×1.12%
processes3×

SPEARAgentic vs Hide Ticket Fields

SPEARAgentic

1. Listing metadata

2. Categories & rankings

Hide Ticket Fields

At a glance

AppRanks verdict

3. Search rankings

4. App details

Frequently asked

Is SPEARAgentic or Hide Ticket Fields cheaper?

Should I choose SPEARAgentic or Hide Ticket Fields?

Which is faster to set up, SPEARAgentic or Hide Ticket Fields?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between SPEARAgentic and Hide Ticket Fields?

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