Redacto is the #12 ranked security, risk and compliance app on Zendesk, with a 5.0 average rating from 2 reviews, priced $9.99 per month, as of Sep 11, 2026.
Redacto is a Zendesk Marketplace app by ZENCLAB. With a rating of 5.0★ from 2 reviews, it currently ranks #12 in the Security, Risk and Compliance category.
AppRanks data: Redacto ranks #12 in Security, Risk and Compliance on Zendesk Marketplace, placing it in the top 13% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Redacto is a category-leading Zendesk app with a limited review volume. It is listed in the Security, Risk and Compliance category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 2 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Published by ZENCLAB — established developer track record
Cons
- −Limited review base (2) — ratings can shift significantly with new feedback
- −Paid-only pricing ($9.99 per month) — evaluation requires committing payment details
Looking to switch from Redacto?
See Redacto's alternatives ranked by audit score, rating, and review velocity.
About Redacto
How Redacto works
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Redacto is your intelligent Zendesk redaction solution for attachments and text. Maintain compliance and protect customer data by locating and removing sensitive files and text from your Zendesk tickets. Enjoy a seamless workflow with clear feedback, robust filtering, and a focus on usability.
🔒 Security & Privacy
Secure API Access: Uses Zendesk's official API with your existing authentication
Data Stays Local: All processing happens within your Zendesk environment
No External Transmission: No files or data leave your trusted environment
📎 Attachment Redaction
Advanced Search: Find tickets by number, status, tags, date range, and attachment size
Bulk Operations: Import multiple ticket IDs from CSV/TXT files or enter manually
Smart Detection: Automatically finds inline images and regular file uploads
Download Before Redacting: Save selected attachments as a ZIP file (one folder per ticket) before redacting—create a backup before permanent deletion
Real-time Progress: Monitor redaction progress with visual feedback
Download Results: Get CSV summaries with ticket details, attachment names, file sizes, and direct links
✏️ Text Redaction
Search Sensitive Content: Find emails, phone numbers, keywords, or use regex patterns in ticket comments and subjects
Preview Before Redacting: See exactly what will be redacted with visual preview
Flexible Patterns: Basic keywords, advanced patterns, or quick presets for common data types
Bulk Text Redaction: Select tickets or individual comments to redact across multiple tickets
⚡ Advanced Capabilities
Automated Tasks: Create recurring redaction workflows (daily, weekly, monthly) that run automatically
Flexible Filtering: Use date operators, tags, and size filters for precise control
Bulk Selection: Select all attachments or choose specific ones for redaction
Stop Anytime: Pause or stop searches and redaction processes at any time
⚙️ Technical Details
Rate Limit Optimized: App handles API rate limits with automatic retries for smooth operation
Real-time Data: Fresh data from Zendesk with each search
Need help with Redacto?
Our support team is here to assist you with any questions about using the app, redacting attachments and text, or managing your Zendesk data. If you need guidance or run into any issues, please reach out to us at [email protected]. We're committed to helping you keep your Zendesk environment secure and efficient.
Screenshots
Category rankings
As of Sep 12, 2026- Security, Risk and Compliance#12of 97Top 13%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Redacto doesn't have curated competitor matchups yet. Other tracked security, risk and compliance apps on Zendesk:
Where Redacto stands in the Security, Risk and Compliance category
Redacto ranks #12 of 97 apps in the Security, Risk and Compliance category, placing it in the top 13% of the listing.
Frequently asked questions
What is Redacto?
Redacto is an app for Zendesk. It currently holds a 5.0-star rating from 2 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Security, Risk and Compliance category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by ZENCLAB.
Is Redacto free?
Redacto does not offer a permanent free plan on Zendesk. Pricing starts at $9.99 per month. Trial availability and exact billing terms are mirrored from the live Zendesk listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Redacto?
Redacto is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Security, Risk and Compliance category on Zendesk.
Where does Redacto rank on Zendesk?
Redacto currently sits at position #12 in the Security, Risk and Compliance category on Zendesk. That places it in the top 12% of 97 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.