Redacto vs GDPR Compliance

Redacto is your intelligent Zendesk redaction solution for attachments and text. Maintain compliance and protect customer data by locating and removing sensitive files and text from your Zendesk tickets. Enjoy a seamless workflow with clear feedback, robust filtering, and a focus on usability. 🔒 Security & Privacy Secure API Access: Uses Zendesk's official API with your existing authentication Data Stays Local: All processing happens within your Zendesk environment No External Transmission: No files or data leave your trusted environment 📎 Attachment Redaction Advanced Search: Find tickets by number, status, tags, date range, and attachment size Bulk Operations: Import multiple ticket IDs from CSV/TXT files or enter manually Smart Detection: Automatically finds inline images and regular file uploads Download Before Redacting: Save selected attachments as a ZIP file (one folder per ticket) before redacting—create a backup before permanent deletion Real-time Progress: Monitor redaction progress with visual feedback Download Results: Get CSV summaries with ticket details, attachment names, file sizes, and direct links ✏️ Text Redaction Search Sensitive Content: Find emails, phone numbers, keywords, or use regex patterns in ticket comments and subjects Preview Before Redacting: See exactly what will be redacted with visual preview Flexible Patterns: Basic keywords, advanced patterns, or quick presets for common data types Bulk Text Redaction: Select tickets or individual comments to redact across multiple tickets ⚡ Advanced Capabilities Automated Tasks: Create recurring redaction workflows (daily, weekly, monthly) that run automatically Flexible Filtering: Use date operators, tags, and size filters for precise control Bulk Selection: Select all attachments or choose specific ones for redaction Stop Anytime: Pause or stop searches and redaction processes at any time ⚙️ Technical Details Rate Limit Optimized: App handles API rate limits with automatic retries for smooth operation Real-time Data: Fresh data from Zendesk with each search Need help with Redacto? Our support team is here to assist you with any questions about using the app, redacting attachments and text, or managing your Zendesk data. If you need guidance or run into any issues, please reach out to us at [email protected]. We're committed to helping you keep your Zendesk environment secure and efficient.

Your complete Zendesk GDPR compliance solution Respond to GDPR requests faster and manage customer data throughout its entire lifecycle. Remove, anonymize, complete user and ticket exports, redact attachments, and delete data from one app — without manual searches or multiple compliance tools. Automate recurring compliance tasks, process data in bulk, reduce Zendesk storage, and maintain a clear record of your GDPR actions. Comply with: GDPR (DSGVO / RGPD), CCPA, PII, LGPD, PIPEDA, APEC, CBPR, HIPAA, PCI, CPA, CTDPA, OCDPA, TDPSA, MTCDPA. Try it for free for 7 days. Simply install a plugin to your Zendesk. Want to get a personalized app setup? Book a free onboarding session to customize GDPR Compliance for your team and get started faster. One app. Complete customer data lifecycle. GDPR compliance involves more than deleting data. Our app helps manage every stage of customer data handling from one workspace: Retrieve customer data Export user, ticket, & organization records Anonymize sensitive PII while preserving reporting Delete tickets, users, and organizations in bulk Remove attachments automatically by file type Unmerge tickets without data loss Automate recurring compliance & storage cleanup Essential GDPR workflows for Zendesk teams 1. Retrieve for DSAR requests Quickly retrieve customer information from Zendesk when responding to GDPR or other privacy requests. Export customer profiles, tickets, comments, attachments, and related information to fulfill Data Subject Access Requests efficiently while reducing manual work. 2. Bulk ticket & customer export for audits Archive customer information before anonymization or deletion using the Bulk Export Add-on. Generate structured user exports, ticket reports, or organization archives in CSV or HTML format. Perfect for audits, compliance reviews, reporting, backups, or data migration. 3. Anonymize data while preserving ticket history Need to comply with the Right to Erasure while keeping valuable support history? Remove only personal information (names, emails, phone numbers, and card numbers) from Zendesk tickets, while preserving the rest for reporting and analytics. 4. Permanently delete customer & organization data Remove personal information when customers request complete deletion, when retention periods expire, or when your system needs a cleanup. Delete users, organizations, tickets, and related customer data in bulk directly from Zendesk to support your retention policies and privacy obligations. 5. Redact attachments to reduce risk and storage Keep Zendesk storage lean and compliant by automatically bulk-deleting attachments across tickets. For example, set rules to delete files after ticket closure to maintain a consistently clean workspace. Choose which file types (e.g., PNG, PDF, CSV, MP4) to process and remove attachments without altering ticket details. 6. Unmerge tickets without losing data (New!) Easily separate merged Zendesk tickets (ticket split) or entire ticket lists. Fix accidental merges or restore ticket histories to maintain clear reporting and continuous compliance. Each unmerged ticket retains its original requester, comments, attachments, tags, and all other fields. Why choose GrowthDot GDPR Compliance for Zendesk? Automate recurring compliance workflows Create reusable GDPR workflows with custom combined lists and scheduled actions. Filter data based on tags, custom fields, organization attributes, inactivity periods, and more — then let the app handle recurring compliance tasks automatically. Bulk delete inactive users with no open tickets. Clean up test accounts, churned organizations, or closed departments. Process suspended user tickets in bulk to reclaim storage space. Automatically anonymize tickets tagged for data removal requests. Schedule recurring deletion, anonymization, or attachment redaction tasks. Set flexible data choices Handle bulk or individual processes, customize actions, and save presets for recurring workflows. Track every GDPR action Keep a complete record of exports, deletions, and other compliance activities with detailed audit logs and reports. Enterprise-grade security We ensure your customer data is handled securely with: Secure AWS infrastructure No third-party AI models or bots No external data processing or storage Minimal data retention practices Full control over sensitive customer information Keep your Zendesk data compliant, organized, and audit-ready with our complete GDPR Compliance tool. Start your 7-day free trial today!