authID for Zendesk

Improve user experience – Quick selfie means no OTP or authenticator apps to gain access to accounts.

Data & privacy compliance – authID doesn’t store biometric information, making it compliant with regulations such as GDPR, CCPA, BIPA and more.

Easy Integration – authID seamlessly integrates with Zendesk to boost operational efficiency and maintain compliance with strict regulatory standards.

How authID Proof works?

During initial account creation, Proof identity verification captures and validates a customer’s ID document and live facial image, ultimately creating a biometric 'root of trust' that ensures only authorized users can call in for account access.

How authID Verified works?

For ongoing identity verification, authID Verified biometric authentication allows callers to authenticate using a live selfie that matches their existing profile, which is processed instantly for liveness and accuracy without storing biometric data.

Data Handling & Privacy

authID's Zendesk integration accesses and processes the following data from your Zendesk account:

Data Accessed:

* Ticket requester's name, email address, and phone number — used solely to initiate an identity verification or biometric authentication request through the authID platform.

* Ticket ID — used exclusively to write back a private internal note to the ticket with a summary of the verification result, visible only to agents.

No other Zendesk data is read, stored, or transmitted by this integration.

How Your Data Is Used:

* Requester contact information (email or phone number) is passed to authID's servers to deliver a verification link or initiate a biometric transaction. This data is used only for the duration of the active verification session and is not retained by authID after the transaction is complete.

* Verification results (pass/fail status, transaction ID, document details) are written back to the Zendesk ticket as a private internal note and are never shared with third parties.

Data Storage & Retention:

* authID does not store biometric data. Facial images captured during a verification session are used only for real-time liveness and matching, and are discarded immediately after the session ends.

* API credentials (API Key and API Secret) are stored using Zendesk's encrypted secure app settings and are never exposed in the browser or to end users.

Compliance:

authID is compliant with applicable data privacy regulations including GDPR, CCPA, and BIPA.

Learn how we handle your data in our Privacy Policy.