authID
About authID® authID® (Nasdaq: AUID) ensures enterprises “Know Who’s Behind the DeviceTM” for every user login and transaction. authID's patented biometric identity platform offers user-friendly, best-in-class 700ms authentication time with the highest accuracy and data privacy protection. authID empowers customers to stop fraud at every stage of the user’s digital journey – including onboarding, login, account takeover attempts, payments, and wire transfers – and increase conversions by eliminating password risks, detecting and stopping deepfake attacks, and providing a secure, frictionless user experience. Why authID & Zendesk authID’s integration with Zendesk empowers companies to stop fraud at the call center or help desk with its Proof (identity verification) and Verified (biometric authentication) solutions. authID significantly improves security and efficiency in call centers by addressing key authentication challenges in customer service environments. Plus, in environments where call center staff work remotely, authID’s cloud-based, passwordless authentication provides an additional security layer by ensuring only verified agents can access systems, thus safeguarding sensitive customer data from unauthorized access. Benefits Stop fraud at the call center or help desk: Prevent fraud, account takeovers, and unauthorized access to sensitive account information and company applications. Increase account security: Eliminate reliance on outdated security questions or PINs, which are vulnerable to social engineering and can frustrate customers. Speed up authentication: fast, secure, customer interactions in less than a second — it is more secure and more accurate (1 to 1 billion false match rate) than Apple FaceID and is not bound to the device. Improve user experience – Quick selfie means no OTP or authenticator apps to gain access to accounts. Data & privacy compliance – authID doesn’t store biometric information, making it compliant with regulations such as GDPR, CCPA, BIPA and more. Easy Integration – authID seamlessly integrates with Zendesk to boost operational efficiency and maintain compliance with strict regulatory standards. How authID Proof works? During initial account creation, Proof identity verification captures and validates a customer’s ID document and live facial image, ultimately creating a biometric 'root of trust' that ensures only authorized users can call in for account access. How authID Verified works? For ongoing identity verification, authID Verified biometric authentication allows callers to authenticate using a live selfie that matches their existing profile, which is processed instantly for liveness and accuracy without storing biometric data. Data Handling & Privacy authID's Zendesk integration accesses and processes the following data from your Zendesk account: Data Accessed: * Ticket requester's name, email address, and phone number — used solely to initiate an identity verification or biometric authentication request through the authID platform. * Ticket ID — used exclusively to write back a private internal note to the ticket with a summary of the verification result, visible only to agents. No other Zendesk data is read, stored, or transmitted by this integration. How Your Data Is Used: * Requester contact information (email or phone number) is passed to authID's servers to deliver a verification link or initiate a biometric transaction. This data is used only for the duration of the active verification session and is not retained by authID after the transaction is complete. * Verification results (pass/fail status, transaction ID, document details) are written back to the Zendesk ticket as a private internal note and are never shared with third parties. Data Storage & Retention: * authID does not store biometric data. Facial images captured during a verification session are used only for real-time liveness and matching, and are discarded immediately after the session ends. * API credentials (API Key and API Secret) are stored using Zendesk's encrypted secure app settings and are never exposed in the browser or to end users. Compliance: authID is compliant with applicable data privacy regulations including GDPR, CCPA, and BIPA. Learn how we handle your data in our Privacy Policy.
Auto Remove Attachments
Are attachments cluttering your Zendesk tickets, increasing storage usage, and potentially exposing your organization to unnecessary risks? Swifteq’s Auto Remove Attachments app offers an effortless solution to reduce storage usage, avoid high bills, and safeguard your organization by removing malicious files. By automatically redacting and deleting unused attachments, you can ensure compliance with GDPR regulations, protect sensitive information, and maintain an efficient, organized workflow. Features That Improve Your Activity ✅ Bulk Attachment Removal Quickly delete attachments of multiple tickets at once, saving you time and effort. ✅ Selective Deletion Need to keep certain files? No problem. Remove only what you don’t need, preserving important attachments for future reference. ✅ Automated Redaction Set up automations to delete attachments from tickets automatically in the backend without interfering with the active workflow. ✅ Top-Tier Security Your data is safe with us. All operations follow strict security protocols to protect sensitive information. ✅ Automated Cleanup Options Set up automated schedules to redact and delete attachments so you never have to worry about manual cleanup again. ✅ One-Click Integration Setting up is a breeze! Connect Auto Remove Attachments with Zendesk in just a few minutes. You have two options to work with Auto Remove Attachments: Setup automation to delete attachments from tickets Redact tickets automatically and remove their attachments moving forward. Redact attachments after the tickets are closed. Redact files from tickets in your backlog: new, open, pending, or solved tickets. Set up your own list of file extensions allowed. Run tasks to bulk delete attachments from open or closed tickets Include or exclude from removal based on ticket status, creation period, and ticket tags. Remove based on attachment file types. Run deletion tasks in the background without affecting your current work in Zendesk. Benefits You’ll Highly Appreciate 📂 Save Storage Space Unnecessary attachments can take up a lot of room. Free up space to keep your Zendesk system running smoothly and efficiently. 🚀 Boost Team Productivity Streamline your team’s workflow by eliminating time spent managing attachments manually. 📈 Better Ticket Organization Decluttered tickets make it easier for your team to stay organized and streamline communication. 🌟 Enhance Customer Experience Faster, cleaner ticket management means quicker resolutions and happier customers. ✨ GDPR Compliance Comply with data protection regulations in force without extra work and supplementary costs. 🔍 Safe Digital Environment Keep your organization safe from malicious files. 💰 Cost Savings Eliminates manual tasks, saving you precious resources and reducing operational costs. Get started in few easy steps. Check out our help center for more guidance. Click the Install button to install the application in Zendesk. Once the app is installed, open it from the left-side navigation menu in Zendesk. Create a new Swifteq account from the app's page: learn how Authorize the app to access your Zendesk account via the API: learn how Configure the auto-redact criteria & filters or run attachment removal tasks: learn how Support and Resources: For assistance or more information, visit our support page or contact our support team directly through the app. About the Developer: Auto Remove Attachments App is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do. Don’t let unnecessary attachments slow your business down! 👉 Get started with Auto Remove Attachments and experience the difference for yourself. Clean, simple, and effective attachments management is just a click away! Data Privacy: Auto-Remove Attachments processes ticket data only when triggered and does not store customer data. For more details, visit swifteq.com/data-zendesk-apps
