authID
About authID® authID® (Nasdaq: AUID) ensures enterprises “Know Who’s Behind the DeviceTM” for every user login and transaction. authID's patented biometric identity platform offers user-friendly, best-in-class 700ms authentication time with the highest accuracy and data privacy protection. authID empowers customers to stop fraud at every stage of the user’s digital journey – including onboarding, login, account takeover attempts, payments, and wire transfers – and increase conversions by eliminating password risks, detecting and stopping deepfake attacks, and providing a secure, frictionless user experience. Why authID & Zendesk authID’s integration with Zendesk empowers companies to stop fraud at the call center or help desk with its Proof (identity verification) and Verified (biometric authentication) solutions. authID significantly improves security and efficiency in call centers by addressing key authentication challenges in customer service environments. Plus, in environments where call center staff work remotely, authID’s cloud-based, passwordless authentication provides an additional security layer by ensuring only verified agents can access systems, thus safeguarding sensitive customer data from unauthorized access. Benefits Stop fraud at the call center or help desk: Prevent fraud, account takeovers, and unauthorized access to sensitive account information and company applications. Increase account security: Eliminate reliance on outdated security questions or PINs, which are vulnerable to social engineering and can frustrate customers. Speed up authentication: fast, secure, customer interactions in less than a second — it is more secure and more accurate (1 to 1 billion false match rate) than Apple FaceID and is not bound to the device. Improve user experience – Quick selfie means no OTP or authenticator apps to gain access to accounts. Data & privacy compliance – authID doesn’t store biometric information, making it compliant with regulations such as GDPR, CCPA, BIPA and more. Easy Integration – authID seamlessly integrates with Zendesk to boost operational efficiency and maintain compliance with strict regulatory standards. How authID Proof works? During initial account creation, Proof identity verification captures and validates a customer’s ID document and live facial image, ultimately creating a biometric 'root of trust' that ensures only authorized users can call in for account access. How authID Verified works? For ongoing identity verification, authID Verified biometric authentication allows callers to authenticate using a live selfie that matches their existing profile, which is processed instantly for liveness and accuracy without storing biometric data. Data Handling & Privacy authID's Zendesk integration accesses and processes the following data from your Zendesk account: Data Accessed: * Ticket requester's name, email address, and phone number — used solely to initiate an identity verification or biometric authentication request through the authID platform. * Ticket ID — used exclusively to write back a private internal note to the ticket with a summary of the verification result, visible only to agents. No other Zendesk data is read, stored, or transmitted by this integration. How Your Data Is Used: * Requester contact information (email or phone number) is passed to authID's servers to deliver a verification link or initiate a biometric transaction. This data is used only for the duration of the active verification session and is not retained by authID after the transaction is complete. * Verification results (pass/fail status, transaction ID, document details) are written back to the Zendesk ticket as a private internal note and are never shared with third parties. Data Storage & Retention: * authID does not store biometric data. Facial images captured during a verification session are used only for real-time liveness and matching, and are discarded immediately after the session ends. * API credentials (API Key and API Secret) are stored using Zendesk's encrypted secure app settings and are never exposed in the browser or to end users. Compliance: authID is compliant with applicable data privacy regulations including GDPR, CCPA, and BIPA. Learn how we handle your data in our Privacy Policy.
SweetHawk Suite
Get a suite deal! With this app you can easily install any or all of SweetHawk's many apps on the highest tier. Check our website for plans and pricing. No subscription needed for sandboxes Bundle pricing When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite. We take data privacy very seriously, please see our privacy policy. About us Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are: Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!) Calendar - link calendar events with Zendesk tickets to make your planning process simpler Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like. Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.
