SweetHawk Suite is the #1 ranked workflows app on Zendesk, with a 5.0 average rating from 12 reviews, with a free plan available, as of Sep 9, 2026.
SweetHawk Suite is a Zendesk Marketplace app by SweetHawk. With a rating of 5.0★ from 12 reviews, it currently ranks #1 in the Workflows category.
AppRanks data: SweetHawk Suite ranks #1 in Workflows on Zendesk Marketplace, placing it in the top 1% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
SweetHawk Suite is a category-leading Zendesk app with a limited review volume. It is listed in the Workflows category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 12 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by SweetHawk — established developer track record
Cons
- −Limited review base (12) — ratings can shift significantly with new feedback
Looking to switch from SweetHawk Suite?
See SweetHawk Suite's alternatives ranked by audit score, rating, and review velocity.
About SweetHawk Suite
How SweetHawk Suite works
Show full descriptionShow less
Get a suite deal!
With this app you can easily install any or all of SweetHawk's many apps on the highest tier. Check our website for plans and pricing.
No subscription needed for sandboxes
Bundle pricing
When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite.
We take data privacy very seriously, please see our privacy policy.
About us
Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are:
Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams
Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)
Calendar - link calendar events with Zendesk tickets to make your planning process simpler
Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.
Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.
Screenshots
Category rankings
As of Sep 9, 2026- Workflows#1of 293Top 1%
- Agent Productivity#2of 404Top 1%
- AI and Bots#2of 381Top 1%
- Contact Center#2of 223Top 1%
- CRM and Marketing#2of 231Top 1%
- eComm and Payments#2of 206Top 1%
- IT and HR#2of 134Top 2%
- Knowledge and Content Management#2of 205Top 1%
- Messaging#2of 192Top 2%
- Product and Project Management#2of 196Top 2%
- Reporting and Analytics#2of 259Top 1%
- Security, Risk and Compliance#2of 97Top 3%
- Surveys and Reviews#2of 125Top 2%
- Translations#2of 68Top 3%
- Video#2of 92Top 3%
- WEM#2of 66Top 4%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
SweetHawk Suite doesn't have curated competitor matchups yet. Other tracked workflows apps on Zendesk:
Where SweetHawk Suite stands in the Workflows category
SweetHawk Suite ranks #1 of 293 apps in the Workflows category, placing it in the top 1% of the listing.
Frequently asked questions
What is SweetHawk Suite?
SweetHawk Suite is an app for Zendesk. It currently holds a 5.0-star rating from 12 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Workflows category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by SweetHawk.
Who uses SweetHawk Suite?
SweetHawk Suite is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Workflows category on Zendesk.
Where does SweetHawk Suite rank on Zendesk?
SweetHawk Suite currently sits at position #1 in the Workflows category on Zendesk. That places it in the top 0% of 293 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.