GoToAssist is the #222 ranked customer support app on Slack, with a free plan available, as of Sep 11, 2026.
AppRanks data: GoToAssist ranks #222 in Customer Support on Slack Marketplace, placing it in the top 72% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
GoToAssist is a newly-listed Slack app with a limited review volume. It is listed in the Customer Support category on Slack Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Slack Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
Cons
- −No public reviews yet — fit and reliability are unverified
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About GoToAssist
How GoToAssist works
GoToAssist by LogMeIn offers an effective, zero-download web console for support agents to provide instant, real-time support to their customers. With GoToAssist, you can gain control of a remote PC or Mac over the internet in seconds, without the need to install any software. Slack integration provides frictionless, direct connection to an internal customer via a simple Slack command launching a remote control session with convenient session management features. Requirement: You must have an active GoToAssist account (trial or paid) to use this app. Contact information at [email protected]
Category rankings
As of Sep 13, 2026- Customer Support#222of 310Top 72%
- Communication#551of 601Top 92%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
GoToAssist doesn't have curated competitor matchups yet. Other tracked customer support apps on Slack:
Where GoToAssist stands in the Customer Support category
GoToAssist ranks #222 of 310 apps in the Customer Support category, placing it in the top 72% of the listing.
Frequently asked questions
What is GoToAssist?
GoToAssist is an app for Slack. It is published on Slack Marketplace and tracked by AppRanks, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Customer Support category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space.
Is GoToAssist free?
GoToAssist does not offer a permanent free plan on Slack. Pricing starts at Paid with free trial. Trial availability and exact billing terms are mirrored from the live Slack listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses GoToAssist?
GoToAssist is actively installed across Slack stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Customer Support category on Slack.
Where does GoToAssist rank on Slack?
GoToAssist currently sits at position #222 in the Customer Support category on Slack. That places it in the top 72% of 310 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.