Sunshine Conversations is the #103 ranked customer support app on Slack, with a free plan available, as of Jul 28, 2026.
AppRanks data: Sunshine Conversations ranks #103 in Customer Support on Slack Marketplace, placing it in the top 34% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Sunshine Conversations is a newly-listed Slack app with a limited review volume. It is listed in the Customer Support category on Slack Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Slack Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
Cons
- −No public reviews yet — fit and reliability are unverified
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See Sunshine Conversations's alternatives ranked by audit score, rating, and review velocity.
About Sunshine Conversations
How Sunshine Conversations works
Zendesk Sunshine Conversations allows you to speak to your customers directly from Slack Allow your entire team to completely manage communication with your customers without leaving Slack. Sunshine Conversations also automatically manages and archives the conversation channels it creates to keep your team’s Slack neat & tidy. Mom would approve. 1. When a user reaches out to you, Sunshine Conversations will alert a channel you specify to let you know a user needs help. 2. This alert will take you to a channel that’s specific to the user who’s speaking to you. 3. Consult and collaborate with your teammates, then reply with a simple /sk slash command. Your replies are instantly delivered to the user’s phone and look just like a text message would. A Sunshine Conversations account is required. Visit https://smooch.io to sign up for a free trial. Once you have an account you can then install this integration from here: https://app.smooch.io/integrations/slack. You can also find additional documentation on how to use this integration here https://docs.smooch.io/guide/business-systems/#slack. The Slack integration on a free trial plan does not expire, but it is limited to 500 active conversations per month; beyond that a paid Sunshine Conversations account is required.
Category rankings
As of Aug 3, 2026- Customer Support#103of 310Top 34%
- Developer Tools#176of 540Top 33%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Sunshine Conversations doesn't have curated competitor matchups yet. Other tracked customer support apps on Slack:
Where Sunshine Conversations stands in the Customer Support category
Sunshine Conversations ranks #103 of 310 apps in the Customer Support category, placing it in the top 34% of the listing.
Frequently asked questions
What is Sunshine Conversations?
Sunshine Conversations is an app for Slack. It is published on Slack Marketplace and tracked by AppRanks, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Customer Support category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space.
Is Sunshine Conversations free?
Sunshine Conversations does not offer a permanent free plan on Slack. Pricing starts at Paid, with a free trial. Trial availability and exact billing terms are mirrored from the live Slack listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Sunshine Conversations?
Sunshine Conversations is actively installed across Slack stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Customer Support category on Slack.
Where does Sunshine Conversations rank on Slack?
Sunshine Conversations currently sits at position #103 in the Customer Support category on Slack. That places it in the top 33% of 310 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.