Wati: AI Chat & Abandoned Cart for Shopify App Store
Wati: AI Chat & Abandoned Cart is the #19 ranked abandoned cart app on Shopify, with a 3.8 average rating from 127 reviews, with a free plan available, as of Jul 14, 2026.
Wati: AI Chat & Abandoned Cart is a Shopify App Store app by WATI: WhatsApp Team Inbox, launched September 2020. With a rating of 3.8★ from 127 reviews, it currently ranks #19 in the Abandoned cart category.
AppRanks data: Wati: AI Chat & Abandoned Cart ranks #19 in Abandoned cart on Shopify App Store, placing it in the top 7% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Wati: AI Chat & Abandoned Cart is a mixed-rating Shopify app with a growing review traction. It is listed in the Abandoned cart category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 127 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by WATI: WhatsApp Team Inbox — established developer track record
Cons
- −Average rating below 4.0 (3.8★) — read recent low-star reviews before committing
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About Wati: AI Chat & Abandoned Cart
How Wati: AI Chat & Abandoned Cart works
Wati turns WhatsApp into an e-commerce revenue engine. Recover abandoned carts with multi-step drip campaigns — merchants see up to 11.7% recovery rates vs 0.34% with email. Run ROI-tracked broadcasts to Shopify segments, automate order confirmations, and qualify leads 24/7 with an AI agent. Send recovery messages via RCS and SMS when WhatsApp isn't available. Manage all conversations in a shared inbox and track revenue recovered per automation.
Screenshots
Key features
- Recover abandoned carts with multi-step drip campaigns: up to 5X more than email
- Run segmented WhatsApp campaigns with ROI tracking synced to revenue
- Automate order confirmations, shipping updates, and COD verification on WhatsApp
- Qualify leads and resolve FAQs 24/7 with an AI agent — no extra headcount needed
- Manage all customer conversations in a shared team inbox with agent analytics
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.common
- All Growth Plan FeaturesEnjoy all features available in the Growth Plan.common
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.common
- Automated Workflow ManagementCreate and manage automated workflows to streamline processes.common
- Business Hours ManagementSet and manage your business operating hours effectively.differentiator
- Cart RecoveryRecover lost sales by reminding customers of their abandoned carts.table-stakes
- Chat AssignmentAssign chats to specific team members for better management.differentiator
- Chat ButtonsAdd buttons to facilitate quick access to chat support.differentiator
- Chat FlowsCreate structured chat flows to guide conversations effectively.common
- Checkout ProcessStreamline the checkout process to enhance customer experience and reduce cart abandonment.common
- COD VerificationVerify cash on delivery orders to reduce fraud and ensure payment.common
- Customer Success ManagerSupport customers in achieving their goals with your product.
- Percentage and Volume DiscountsApply percentage and volume discounts to incentivize purchases.common
- Emoji and Sticker SupportEnhance communication with emojis and stickers in chats.common
- Facebook Ads ManagementCreate and manage targeted advertising campaigns on Facebook.niche
- Google Sheets IntegrationConnect and utilize Google Sheets for data management.niche
- Live Chat SupportEngage with support agents in real-time through live chat.common
- Multi-Language SupportOffer a multilingual experience for your customers.common
- Opt-In Pop-UpsUse consent pop-ups to collect customer information and preferences.common
- Personalized MessagingSend tailored messages and campaigns to engage customers effectively.differentiator
- Pop-Up BuilderCreate customizable pop-up widgets to engage visitors on your site.differentiator
- Quick RepliesProvide instant responses to common customer inquiries.common
- Real-Time TranslationTranslate content instantly for a global audience.common
- SMS NotificationsSend timely SMS notifications and alerts to your audience.differentiator
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.common
- Template ManagementCreate and manage templates for consistent branding and messaging.common
- Advanced Trigger ManagementSet up advanced triggers to initiate automated actions based on events.differentiator
- Unlimited WidgetsAdd an unlimited number of widgets to enhance your site functionality.differentiator
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.common
- Zoho CRM IntegrationIntegrate with Zoho CRM to manage customer relationships effectively.
- Abandoned Cart RecoveryAutomatically follow up with customers who leave items in their cart.differentiator
- Lead GenerationCollect and qualify leads through various forms and strategies.niche
- Order Confirmation MessagesSend automated messages confirming customer orders after purchase.differentiator
- Shared Inbox SolutionCollaborate with your team using a shared inbox for better communication.common
- WhatsApp AutomationAutomate interactions on WhatsApp to enhance customer engagement.differentiator
Pricing plans
Growth69/month
|
Pro149/month
|
Most popular Business349/month
|
Category rankings
As of Jul 14, 2026- Abandoned cart#19of 314Top 7%
- Chat#44of 393Top 12%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Wati: AI Chat & Abandoned Cart ranks for 35 keywords across Shopify App Store. Here are the top 3:
- Rank #11
- Rank #14
- Rank #9
Competitors & alternatives
Wati: AI Chat & Abandoned Cart doesn't have curated competitor matchups yet. Other tracked abandoned cart apps on Shopify:
Frequently asked questions
What is Wati: AI Chat & Abandoned Cart?
Wati: AI Chat & Abandoned Cart is an app for Shopify. It currently holds a 3.8-star rating from 127 merchant reviews, and it has been listed on the marketplace since 2020. It is listed under the Abandoned cart category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by WATI: WhatsApp Team Inbox.
Is Wati: AI Chat & Abandoned Cart free?
Wati: AI Chat & Abandoned Cart does not offer a permanent free plan on Shopify. Pricing starts at 69, and the listed tiers are Growth, Pro, Business. Trial availability and exact billing terms are mirrored from the live Shopify listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Wati: AI Chat & Abandoned Cart?
Wati: AI Chat & Abandoned Cart is actively installed across Shopify stores tracked by AppRanks. Its review base of 127 suggests adoption is concentrated in growth-stage and mid-market stores. It is part of the Abandoned cart category on Shopify.
Where does Wati: AI Chat & Abandoned Cart rank on Shopify?
Wati: AI Chat & Abandoned Cart currently sits at position #19 in the Abandoned cart category on Shopify. That places it in the top 6% of 314 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Wati: AI Chat & Abandoned Cart integrate with?
Wati: AI Chat & Abandoned Cart lists 7 integrations on its Shopify marketplace page. The most prominent are Checkout, Facebook Ads, Google Sheets, Hubspot CRM, Woocommerce, Zapier, plus 1 additional integration listed on the marketplace page. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does Wati: AI Chat & Abandoned Cart support?
Wati: AI Chat & Abandoned Cart declares support for 8 languages on its Shopify marketplace listing: English, Spanish, Portuguese (Brazil), Portuguese (Portugal), German, Chinese (Simplified), with 2 additional locales documented on the marketplace listing. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.