Freshmarketer: Email & SMS for Shopify App Store
By Freshworks
Freshmarketer: Email & SMS is the #139 ranked abandoned cart app on Shopify, with a 4.6 average rating from 18 reviews, with a free plan available, as of July 8, 2026.
Freshmarketer: Email & SMS is a Shopify App Store app by Freshworks, launched March 2022. With a rating of 4.6★ from 18 reviews, it currently ranks #139 in the Abandoned cart category.
AppRanks data: Freshmarketer: Email & SMS ranks #139 in Abandoned cart on Shopify App Store, placing it in the top 45% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Freshmarketer: Email & SMS is a highly rated Shopify app with a limited review volume. It is listed in the Abandoned cart category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 18 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (4.6★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Freshworks — established developer track record
Cons
- −Limited review base (18) — ratings can shift significantly with new feedback
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About Freshmarketer: Email & SMS
How Freshmarketer: Email & SMS works
With Freshmarketer, you can engage with buyers wherever they are and provide consistent cross-channel experiences. Convert abandoned carts into sales with messages and offers via email, WhatsApp, SMS, and chat. Personalize your campaigns based on buyers’ interests and behavior to increase conversion rates. You can also resolve issues faster and support your customers with rich context in just one app. With your Shopify data in one place, we help you build long-lasting customer relationships.
Screenshots
Key features
- Engage with buyers across email, WhatsApp, SMS, chat, and social media
- Sync all historical data from Shopify to contextually engage with customers
- Choose from pre-built e-commerce templates for multichannel marketing campaigns
- Automate social media posts on Instagram and Facebook to drive engagement
- Bring customer queries from channels into one inbox for contextual support
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Abandoned Cart RecoveryAutomatically follow up with customers who leave items in their cart.Common
- AI GenerationGenerate content and responses using advanced AI algorithms.Common
- AnalyticsAccess and analyze data to gain insights into your business performance.Common
- Automated Email CampaignsSend automated email campaigns to nurture leads and drive conversions.table-stakes
- Automated Workflow ManagementCreate and manage automated workflows to streamline processes.Common
- Back-In-Stock AlertsNotify customers when out-of-stock products are available again.Differentiator
- Browse Abandonment TrackingTrack users who leave without purchasing and engage them later.Differentiator
- Cart Abandonment EmailsAutomatically send emails to remind customers about their abandoned carts.Differentiator
- Checkout EmailsSend emails related to the checkout process to enhance customer experience.Differentiator
- Custom CampaignsCreate tailored marketing campaigns to engage your audience effectively.Common
- Data Import and ExportEasily import and export data in bulk for efficient management.Common
- Percentage and Volume DiscountsApply percentage and volume discounts to incentivize purchases.Common
- Drip CampaignsAutomate a series of emails to nurture leads over time with drip campaigns.Differentiator
- EditorUtilize a powerful editor for modifying and enhancing your content.Common
- Email AutomationAutomate your email marketing campaigns for better engagement and efficiency.table-stakes
- Email Capture FormsGrow your email list by capturing customer emails through forms.Differentiator
- Email Domain ManagementManage and configure your email domains for better deliverability.Differentiator
- Follow-Up EmailsAutomate follow-up emails to engage customers and drive repeat business.Common
- Insights and TipsReceive actionable insights and tips to improve your store's performance.Common
- Custom Landing PagesCreate tailored landing pages to enhance user experience and drive conversions.Common
- Live Chat SupportEngage with support agents in real-time through live chat.Common
- Email NewslettersCreate and send newsletters to keep customers informed and engaged.Common
- Price Drop AlertsNotify users when prices drop on items they are interested in.Differentiator
- Product RecommendationsProvide personalized product recommendations to boost sales.Common
- Product ReviewsEnable customers to leave reviews for products they purchase.Common
- Promotional CampaignsRun various promotional campaigns to boost sales and attract customers.Common
- ReportingGenerate and view reports on various metrics and data.Common
- Rule-Based TriggersImplement triggers based on defined rules for automated actions.Differentiator
- Audience SegmentationDivide your audience into targeted segments for personalized marketing.Common
- SMS Capture ListCollect and manage a list of SMS subscribers for marketing.Common
- SMS Marketing CampaignsCreate and manage targeted SMS marketing campaigns.Differentiator
- Social Media ManagementManage and schedule posts across various social media platforms.Common
- Subscription ManagementEasily manage and customize customer subscriptions.Common
- Tagging SystemImplement a tagging system to enhance organization and searchability.Common
- Customer Targeting FeaturesUtilize targeting options to reach specific customer demographics effectively.Common
- Template ManagementCreate and manage templates for consistent branding and messaging.table-stakes
- Order Tracking FeaturesProvide customers with tracking information for their orders.Common
- Unlimited FormsCreate and manage an unlimited number of forms for data collection.Common
- Upsell and Cross-Sell EmailsSend targeted emails to encourage customers to purchase additional products.Common
- Web Push NotificationsEngage users with timely web push notifications on their devices.Niche
- Welcome EmailsSend personalized welcome emails to new customers after sign-up.Common
- Win-Back EmailsSend targeted emails to re-engage customers who haven't purchased recently.Common
- Targeted CampaignsRun personalized marketing campaigns aimed at specific customer segments.Niche
Pricing plans
Free
|
Enterprise18/month
|
Most popular Enterprise180/year
|
Category rankings
As of Jul 8, 2026- Abandoned cart#139of 312Top 45%
- Email marketing#143of 331Top 44%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Freshmarketer: Email & SMS ranks for 3 keywords across Shopify App Store. Here are the top 3:
Competitors & alternatives
Freshmarketer: Email & SMSdoesn't have curated competitor matchups yet. Other tracked abandoned cart apps on Shopify:
Frequently asked questions
What is Freshmarketer: Email & SMS?
Freshmarketer: Email & SMS is an app for Shopify. It currently holds a 4.6-star rating from 18 merchant reviews, and it has been listed on the marketplace since 2022. It is listed under the Abandoned cart category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Freshworks.
Is Freshmarketer: Email & SMS free?
Freshmarketer: Email & SMS offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Enterprise, Enterprise unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses Freshmarketer: Email & SMS?
Freshmarketer: Email & SMS is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Abandoned cart category on Shopify.
Where does Freshmarketer: Email & SMS rank on Shopify?
Freshmarketer: Email & SMS currently sits at position #139 in the Abandoned cart category on Shopify. That places it in the top 45% of 312 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.