ExchangeIt Returns & Exchange for Shopify App Store
By Stoic Labs
ExchangeIt Returns & Exchange is the #24 ranked return and warranty app on Shopify, with a 4.9 average rating from 88 reviews, with a free plan available, as of July 9, 2026.
ExchangeIt Returns & Exchange is a Shopify App Store app by Stoic Labs, launched September 2015. With a rating of 4.9★ from 88 reviews, it currently ranks #24 in the Return and warranty category.
AppRanks data: ExchangeIt Returns & Exchange ranks #24 in Return and warranty on Shopify App Store, placing it in the top 71% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
ExchangeIt Returns & Exchange is a category-leading Shopify app with a limited review volume. It is listed in the Return and warranty category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 88 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (4.9★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Stoic Labs — established developer track record
Cons
- −Limited review base (88) — ratings can shift significantly with new feedback
Looking to switch from ExchangeIt Returns & Exchange?
See ExchangeIt Returns & Exchange's alternatives ranked by audit score, rating, and review velocity.
About ExchangeIt Returns & Exchange
How ExchangeIt Returns & Exchange works
Cut support time and keep operations organized with a clean admin portal that brings returns, exchanges and refunds into one workflow. Manage requests, restock inventory instantly, and issue refunds or store credit directly in Shopify. Connect with label-generation tools for smooth shipping workflows. Add optional self-serve so customers can submit and track their own returns.
Screenshots
Key features
- All-in-one returns: Process refunds, exchanges, restocks and customer emails
- Self-service portal: Branded return and exchange page and emails for shoppers
- Instant exchanges: Create replacement orders with automatic inventory management
- Flexible refunds: Auto-calculate amounts or offer credit to boost retention
- Full restock control: Select products, quantities, and warehouse locations
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- All Starter Plan FeaturesEnjoy all features included in the Starter Plan.
- AnalyticsAccess and analyze data to gain insights into your business performance.table-stakes
- Customer BlocklistsManage customer blocklists to control communication preferences.Differentiator
- Checkout ProcessStreamline the checkout process to enhance customer experience and reduce cart abandonment.Common
- Checkout TrackingMonitor the checkout process to identify drop-off points.table-stakes
- Custom Branding SolutionsImplement custom branding strategies to enhance your market presence.table-stakes
- Custom Domain SetupConfigure custom domains for your store to enhance branding.
- Email CommunicationUtilize email as a primary channel for customer communication.Common
- Email NotificationsSend timely notifications to customers via email for important updates.table-stakes
- Gift CardsSell gift cards for customers to give as presents or use themselves.Common
- Holiday GiftsManage and promote holiday gift options and returns for customers.Differentiator
- In-Store ReturnsAllow customers to return online purchases at physical store locations.Differentiator
- Manual Refund ProcessingProcess refunds manually for customer transactions as needed.table-stakes
- Multi-Language SupportOffer a multilingual experience for your customers.Common
- Non-Returnable Items PolicyDefine and manage policies for non-returnable items effectively.table-stakes
- Product ExchangesFacilitate product exchanges between customers and your store.table-stakes
- Refund ManagementManage and track all customer refunds efficiently.table-stakes
- Product ReplacementsManage product replacements for customer orders.Differentiator
- Return PortalFacilitate product returns through a dedicated portal.table-stakes
- Return Reasons ManagementTrack and categorize reasons for product returns to improve offerings.table-stakes
- Return Windows ManagementSet and manage return windows for customer orders effectively.table-stakes
- Stock UpdatesStay informed about changes in stock levels and availability.Differentiator
Pricing plans
Starter4.99/month
|
Standard9.99/month
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Most popular Advanced19.99/month
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Category rankings
As of Jul 9, 2026- Return and warranty#24of 34Top 71%
- Returns and exchanges#38of 213Top 18%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
ExchangeIt Returns & Exchange ranks for 7 keywords across Shopify App Store. Here are the top 3:
- Rank #16
- Rank #17
- 3.returnsRank #20
Competitors & alternatives
ExchangeIt Returns & Exchangedoesn't have curated competitor matchups yet. Other tracked return and warranty apps on Shopify:
Frequently asked questions
What is ExchangeIt Returns & Exchange?
ExchangeIt Returns & Exchange is an app for Shopify. It currently holds a 4.9-star rating from 88 merchant reviews, and it has been listed on the marketplace since 2015. It is listed under the Return and warranty category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Stoic Labs.
Is ExchangeIt Returns & Exchange free?
ExchangeIt Returns & Exchange does not offer a permanent free plan on Shopify. Pricing starts at 4.99, and the listed tiers are Starter, Standard, Advanced. Trial availability and exact billing terms are mirrored from the live Shopify listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses ExchangeIt Returns & Exchange?
ExchangeIt Returns & Exchange is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Return and warranty category on Shopify.
Where does ExchangeIt Returns & Exchange rank on Shopify?
ExchangeIt Returns & Exchange currently sits at position #24 in the Return and warranty category on Shopify. That places it in the top 71% of 34 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does ExchangeIt Returns & Exchange integrate with?
ExchangeIt Returns & Exchange lists 6 integrations on its Shopify marketplace page. The most prominent are Checkout, Shopify Admin, Custom Domains, Email, Shippo, Zapier. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.