Side-by-side comparison · 24 data points
Save hours on returns and exchanges with a simple admin portal and optional customer self-serve.
| ExchangeIt Returns & Exchange | AfterShip Returns & Exchanges | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
Reduce return costs and recapture more revenue with automated returns and exchanges
| Metric | ExchangeIt Returns & Exchange | AfterShip Returns & Exchanges |
|---|---|---|
| Rating | ★ 4.9 ★ | 4.7 ★ |
| Total reviews | 88 | ★ 1.3k |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | Yes | Yes |
| Pricing tiers | 3 tiers | 3 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 1 |
| Languages | 1 supported | 5 supported |
| Listed since | Sep 2015 | Feb 2017 |
ExchangeIt Returns & Exchange edges out AfterShip Returns & Exchanges on rating (4.9★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: ExchangeIt Returns & Exchange at Free plan available, AfterShip Returns & Exchanges at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. AfterShip Returns & Exchanges has the larger user base (1,268 reviews vs 88), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. ExchangeIt Returns & Exchange's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to ExchangeIt Returns & Exchange; mid-market and enterprise merchants with specific feature requirements should evaluate both — AfterShip Returns & Exchanges's 1,268-review base may include the workflow context that matches your specific use case better than ExchangeIt Returns & Exchange's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: ExchangeIt Returns & Exchange audit • AfterShip Returns & Exchanges audit
| Last updated | — | — |
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| Keyword | ExchangeIt Returns & Exchange | AfterShip Returns & Exchanges |
|---|---|---|
| returns exchanges | #17 | #1 |
| returns | #21 | #1 |
| return | #20 | #2 |
| returns and exchanges | #18 | #4 |
| exchanges | #22 | #1 |
Not featured in any section recently.
No tracked changes.
Both ExchangeIt Returns & Exchange and AfterShip Returns & Exchanges offer paid plans only. ExchangeIt Returns & Exchange starts at Free plan available; AfterShip Returns & Exchanges starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
ExchangeIt Returns & Exchange has the higher average rating (4.9★ from 88 reviews) compared to AfterShip Returns & Exchanges (4.7★ from 1,268 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. ExchangeIt Returns & Exchange fits better if you prioritize rating consistency; AfterShip Returns & Exchanges is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. AfterShip Returns & Exchanges has more onboarding documentation maturity (1,268 reviews vs 88), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
ExchangeIt Returns & Exchange typically suits early-stage and growth-mode stores based on its review-base composition (88 reviews). AfterShip Returns & Exchanges aligns more with early-stage and growth-mode stores (1,268 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. ExchangeIt Returns & Exchange and AfterShip Returns & Exchanges both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from ExchangeIt Returns & Exchange" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
