Focal Live Chat & Helpdesk for Shopify App Store
Focal Live Chat & Helpdesk is the #109 ranked form app on Shopify, with a 5.0 average rating from 1 reviews, with a free plan available, as of July 8, 2026.
Focal Live Chat & Helpdesk is a Shopify App Store app by Focal Software, Inc, launched March 2021. With a rating of 5.0★ from 1 reviews, it currently ranks #109 in the Form category.
AppRanks data: Focal Live Chat & Helpdesk ranks #109 in Form on Shopify App Store, placing it in the top 61% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Focal Live Chat & Helpdesk is a category-leading Shopify app with a limited review volume. It is listed in the Form category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Focal Software, Inc — established developer track record
Cons
- −Limited review base (1) — ratings can shift significantly with new feedback
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About Focal Live Chat & Helpdesk
How Focal Live Chat & Helpdesk works
Live Chat Support Dashboard for all your stores and social media channels like WhatsApp, Facebook, Line, SMS, Telegram, Emails and more. Streamline communication and resolve customer queries in real time in all in one Shopify stores helpdesk and live chat widget app.
Automate repetitive tasks and save time with real time reporting and status updates of conversations.
Manage all interactions from one dashboard. Empower your team, engage customers and elevate the shopping experience.
Screenshots
Key features
- Enable Live chat widget and omnichannel box for social apps
- Instantly engage customers with live chat support feature
- All in one customer support dashboard. Manage all query with one platform
- Automate repetitive tasks & provide quick and seamless experience to customers
- Reporting and Analytics about the status of each and every conversation
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Email ServicesManage and send emails directly from your site.
- Live ChatProvide instant support to customers through live chat functionality.
- Live Chat SupportEngage with support agents in real-time through live chat.
- Real-Time ReportingAccess up-to-the-minute reports for informed decision-making.
- WhatsApp CRM IntegrationConnect your CRM with WhatsApp for seamless communication and customer engagement.
Category rankings
As of Jul 8, 2026- Form#109of 180Top 61%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Focal Live Chat & Helpdesk ranks for 14 keywords across Shopify App Store. Here are the top 3:
- Rank #31
- Rank #42
- Rank #104
Competitors & alternatives
Focal Live Chat & Helpdeskdoesn't have curated competitor matchups yet. Other tracked form apps on Shopify:
Frequently asked questions
What is Focal Live Chat & Helpdesk?
Focal Live Chat & Helpdesk is an app for Shopify. It currently holds a 5.0-star rating from 1 merchant review, and it has been listed on the marketplace since 2021. It is listed under the Form category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Focal Software, Inc.
Is Focal Live Chat & Helpdesk free?
Focal Live Chat & Helpdesk offers a free plan that merchants can install on Shopify without entering payment details. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses Focal Live Chat & Helpdesk?
Focal Live Chat & Helpdesk is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Form category on Shopify.
Where does Focal Live Chat & Helpdesk rank on Shopify?
Focal Live Chat & Helpdesk currently sits at position #109 in the Form category on Shopify. That places it in the top 61% of 180 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Focal Live Chat & Helpdesk integrate with?
Focal Live Chat & Helpdesk lists 5 integrations on its Shopify marketplace page. The most prominent are email, facebook, live chat, sms, whatsapp. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.