Side-by-side comparison · 24 data points
Automate the live chat customer support in one place with Focal Helpdesk and Chat Widget
| Focal Live Chat & Helpdesk | Powerful Contact Form Builder | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
Build your contact us form or custom form without any technical knowledge required
| Metric | Focal Live Chat & Helpdesk | Powerful Contact Form Builder |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.9 ★ |
| Total reviews | 1 | ★ 2.5k |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | — | 3 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 5 |
| Review velocity (30d) | — | 81 new |
| Languages | 1 supported | 8 supported |
| Listed since | Mar 2021 | Oct 2017 |
Focal Live Chat & Helpdesk and Powerful Contact Form Builder are evenly matched on rating (5.0★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: Focal Live Chat & Helpdesk at Free plan available, Powerful Contact Form Builder at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Powerful Contact Form Builder has the larger user base (2,482 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Focal Live Chat & Helpdesk's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Focal Live Chat & Helpdesk audit • Powerful Contact Form Builder audit
| Last updated | — | — |
|---|
| Keyword | Focal Live Chat & Helpdesk | Powerful Contact Form Builder |
|---|---|---|
| contact form builder | Not ranked | #1 |
| registration forms | Not ranked | #1 |
| contact form | Not ranked | #1 |
| live chat helpdesk | #19 | Not ranked |
| help desk | #29 | Not ranked |
Not featured in any section recently.
No tracked changes.
| Signal | Focal Live Chat & Helpdesk | Powerful Contact Form Builder |
|---|---|---|
| Average rating | 5.0 ★ (1) | 4.9 ★ (2.5k) |
| Rating distribution | 5— 4— 3— 2— 1— | 593% 44% 31% 21% 11% |
| Reviews · last 7 days | — | +26 |
| Reviews · last 30 days | — | +81 |
| Reviews · last 90 days | — | +214 |
No reviews yet.
Both Focal Live Chat & Helpdesk and Powerful Contact Form Builder offer paid plans only. Focal Live Chat & Helpdesk starts at Free plan available; Powerful Contact Form Builder starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Focal Live Chat & Helpdesk (5.0★, 1 reviews) and Powerful Contact Form Builder (4.9★, 2,482 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
Focal Live Chat & Helpdesk holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Powerful Contact Form Builder has the deeper published review base (2,482 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Focal Live Chat & Helpdesk typically suits early-stage and growth-mode teams based on its published review base (1 reviews). Powerful Contact Form Builder typically suits early-stage and growth-mode teams based on its published review base (2,482 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Very quick to respond and fix any issues. The form has everything that I need and I have been very happy with their service!
5 stars! Customer support is really professional and patient. The contact form builder plugin is easy to use with an excellent experience. Highly recommended for Shopify stores.
This is a great app. Rosie is also great, has helped me very fast on multiple occasions.
Using the free version for now, so far so good. Taylor was very helpful showing me how to build the form I needed.
A powerful product with strong technical support. I hope for more customization options and improvements to the "Required to login" interaction—even if it means upgrading the plan, haha.
Migration support varies by app and category. Focal Live Chat & Helpdesk and Powerful Contact Form Builder both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Focal Live Chat & Helpdesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
