Side-by-side comparison · 24 data points
Automate the live chat customer support in one place with Focal Helpdesk and Chat Widget
| Focal Live Chat & Helpdesk | Powerful Contact Form Builder | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
Build your contact us form or custom form without any technical knowledge required
| Metric | Focal Live Chat & Helpdesk | Powerful Contact Form Builder |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.9 ★ |
| Total reviews | 1 | ★ 2.3k |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | — | 3 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 5 |
| Review velocity (30d) | — | 63 new |
| Languages | 1 supported | 8 supported |
| Listed since | Mar 2021 | Oct 2017 |
Focal Live Chat & Helpdesk and Powerful Contact Form Builder are evenly matched on rating (5.0★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Focal Live Chat & Helpdesk at Free plan available, Powerful Contact Form Builder at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Powerful Contact Form Builder has the larger user base (2,333 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Focal Live Chat & Helpdesk's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Focal Live Chat & Helpdesk audit • Powerful Contact Form Builder audit
| Last updated | — | — |
|---|
| Keyword | Focal Live Chat & Helpdesk | Powerful Contact Form Builder |
|---|---|---|
| registration forms | Not ranked | #1 |
| contact form builder | Not ranked | #1 |
| custom forms | Not ranked | #1 |
| help desk | #31 | Not ranked |
| helpdesk software | #39 | Not ranked |
Not featured in any section recently.
| Signal | Focal Live Chat & Helpdesk | Powerful Contact Form Builder |
|---|---|---|
| Average rating | 5.0 ★ (1) | 4.9 ★ (2.3k) |
| Rating distribution | 5— 4— 3— 2— 1— | 593% 44% 31% 21% 11% |
| Reviews · last 7 days | — | +17 |
| Reviews · last 30 days | — | +63 |
| Reviews · last 90 days | — | +179 |
No reviews yet.
Both Focal Live Chat & Helpdesk and Powerful Contact Form Builder offer paid plans only. Focal Live Chat & Helpdesk starts at Free plan available; Powerful Contact Form Builder starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Focal Live Chat & Helpdesk (5.0★, 1 reviews) and Powerful Contact Form Builder (4.9★, 2,333 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Focal Live Chat & Helpdesk fits better if you prioritize rating consistency; Powerful Contact Form Builder is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Powerful Contact Form Builder has more onboarding documentation maturity (2,333 reviews vs 1), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Focal Live Chat & Helpdesk typically suits early-stage and growth-mode stores based on its review-base composition (1 reviews). Powerful Contact Form Builder aligns more with early-stage and growth-mode stores (2,333 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
フォーム利用時に指定のメールアドレスにメールが配信される機能が動かなくなりましたが、チャットのサポートに連絡して30分以内に解決していただきました。 日本国外の製品、サポートも日本国外の方ですが、こちらが入力する言語は日本語でもじゅうぶんにご対応いただけます。
The response was very quick, and Taylor's answers were professional
I want thank Emma and the team for their assistance with fixing the issue I had with the form in a quick manner. I'm surprised of how fast and precise they fixed my issue.
Thank you Emma for support us everything you amazing support team
Migration support varies by app and category. Focal Live Chat & Helpdesk and Powerful Contact Form Builder both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Focal Live Chat & Helpdesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
