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Focal Live Chat & Helpdesk vs Powerful Contact Form Builder
Side-by-side comparison
Focal Live Chat & Helpdesk
Automate the live chat customer support in one place with Focal Helpdesk and Chat Widget
shopifyFree plan available
Powerful Contact Form Builder
Build your contact us form or custom form without any technical knowledge required
Built for ShopifyshopifyFree plan available
At a glance
| Metric | Focal Live Chat & Helpdesk | Powerful Contact Form Builder |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.9 ★ |
| Total reviews | 1 | ★ 2.7k |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | — | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 6 |
| Languages | 1 supported | 8 supported |
| Listed since | Mar 2021 | Oct 2017 |
AppRanks verdict
Generated from live data on this pageThe call
On the measured data here, Powerful Contact Form Builder leads on more dimensions (3 vs 0). Pick Focal Live Chat & Helpdesk if one of the points where it leads is what you need.
Where Powerful Contact Form Builder leads
- More published reviews: 2,672 vs 1.
- Available in more languages: 8 vs 1.
- Ranks higher in Form: #1 vs #126 of 238.
How this is generated
Built only from the Shopify App Store listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology
Read each app's audit: Focal Live Chat & Helpdesk audit • Powerful Contact Form Builder audit
1. Listing metadata
Field-level data| Field | Focal Live Chat & Helpdesk | Powerful Contact Form Builder |
|---|---|---|
| Tagline | ||
| Listing audit | 78/100 listing audit | 91/100 listing audit |
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
2. Pricing & plans
Marketplace-listed plans · paid plans cheapest first, not matched tier-for-tierTier
Focal Live Chat & Helpdesk
Powerful Contact Form Builder
Free plan
No free plan listed
Free
Free
- 1 form, display anywhere
- Unlimited fields
- 40 submissions/month
- 200MB storage, 20MB file upload
- Date & file upload fields
- Custom SMTP & Mail API
- hCaptcha & reCAPTCHA
- AI form creation
Paid plans
No paid plans listed
PREMIUM
- FREE+
- Unlimited forms, 2K submissions/month
- 5GB storage, 30MB file upload
- Create, verify & approve customers
- Customer metafields, tags & notes
- Cart, bulk order & floating forms
- Import/export submissions
- Shopify Flow & conditional logic
PRO
- PREMIUM+
- 10K submissions/month
- 20GB storage, 100MB file upload
- Make.com & n8n integration
- Zapier & Google integrations
- Share form links
- Block email domains
- Submissions list on account page
ADVANCED
- PRO+
- 20K submissions/month
- 50GB storage
- 250MB file upload limit
3. Features
As listed by each developerFocal Live Chat & Helpdesk
- Enable Live chat widget and omnichannel box for social apps
- Instantly engage customers with live chat support feature
- All in one customer support dashboard. Manage all query with one platform
- Automate repetitive tasks & provide quick and seamless experience to customers
- Reporting and Analytics about the status of each and every conversation
Powerful Contact Form Builder
- Customer account registration forms, customer fields.
- Create custom forms with file upload, image upload option.
- Send autoresponder emails and integrate form data with Klaviyo, MailChimp, etc.
- Easy to build contact us form with captcha, condition logic, etc.
- Easy to build Feedback Form, Popup Form, Wholesale Order Form, Wholesale form...
4. Categories & rankings
Shared categories on the same row · in-category position inline5. Category features
Marketplace-curated features per categoryForms0 shared · 30 total
Only in Focal Live Chat & Helpdesk
None
Only in Powerful Contact Form Builder
- Applications
- Bookings
- Contacts
- Custom
- Feedback
- File upload
- Multi-step
- Newsletters
- Orders
- Pop-ups
- Pricing quotes
- Registrations
- Surveys
- Wholesale
- Conditional logic
- Custom CSS
- Custom fields
- Email templates
- Embedded forms
- Font and color
- GDPR checkbox
- Multi-language
- Analytics
- Auto-sync
- CAPTCHA
- Dashboard
- Data export
- Email responses
- Form limits
- History
Surveys0 shared · 17 total
Only in Focal Live Chat & Helpdesk
None
Only in Powerful Contact Form Builder
- Conditional logic
- Custom styles
- Embedded forms
- File upload
- Multi-language
- Multi-page
- Pop-ups
- Real-time editing
- Templates
- Customer satisfaction
- Market research
- Net Promoter Score (NPS)
- Product feedback
- Analytics
- CAPTCHA
- Data export
6. Search rankings
Top 5 keywords · shared rankings prioritized| Keyword | Focal Live Chat & Helpdesk | Powerful Contact Form Builder |
|---|---|---|
| registration forms | Not ranked | #1 |
| custom forms | Not ranked | #1 |
| contact form builder | Not ranked | #1 |
| live chat helpdesk | #19 | Not ranked |
| help desk | #29 | Not ranked |
7. Featured placements & badges
Editorial visibilityFocal Live Chat & Helpdesk0 all-time · 0 recent
Not featured in any section recently.
Powerful Contact Form Builder6 all-time · 5 recent
- category · Recommended store design appsNovember 15, 2026
- category · Recommended store management appsNovember 15, 2026
- category · Recommended support appsNovember 15, 2026
- category · SurveysNovember 15, 2026
- home · recommended-for-you-bfsNovember 15, 2026
8. Activity in the last 90 days
Tracked changes · pricing, features, copy, screenshotsFocal Live Chat & Helpdesk · 0 changes
No tracked changes.
Powerful Contact Form Builder · 6 changes
- Oct 21descriptionListing copy updated
- Oct 11descriptionListing copy updated
- Sep 17descriptionListing copy updated
- Sep 16descriptionListing copy updated
- Sep 7descriptionListing copy updated
- Sep 4descriptionListing copy updated
9. Quality signals
Reviews · velocity · latest sentiment| Signal | Focal Live Chat & Helpdesk | Powerful Contact Form Builder |
|---|---|---|
| Average rating | 5.0 ★ (1) | 4.9 ★ (2.7k) |
5 latest reviews · each app
Focal Live Chat & Helpdesk
Review text isn't collected for this app yet (1 reviews on the marketplace).
Powerful Contact Form Builder
- Oct 31, 2026
服务很好，有问题都可以积极解决
- Oct 31, 2026
Taylor was an amazing help! Super fast and super effective customer service and troubleshooting!
- Oct 30, 2026
Quick reply to my question and helpful documentation provided. Thanks Taylor :)
- Oct 30, 2026
Customer service is always available when we need them and quick to resolve any issues!
- Oct 30, 2026
Taylor was very attentive and quick with assisting me!
10. App details
Long-form descriptionFocal Live Chat & Helpdesk
Live Chat Support Dashboard for all your stores and social media channels like WhatsApp, Facebook, Line, SMS, Telegram, Emails and more. Streamline communication and resolve customer queries in real time in all in one Shopify stores helpdesk and live chat widget app. Automate repetitive tasks and save time with real time reporting and status updates of conversations. Manage all interactions from one dashboard. Empower your team, engage customers and elevate the shopping experience.
Powerful Contact Form Builder
Create professional-looking forms with no coding using Powerful Contact Form Builder. Integrated with many 3rd party applications like Mailchimp, Klavio, Ominisend, Sendinblue, Google Calendar... Easy to display custom form on any pages such as: product page, collection page, cart page, home page, etc. Let your customers upload file or image when they submit your form. Create "form upload" is very easy with Powerful Form Builder app. Custom your registration form with custom fields.
Frequently asked
Common questions about this comparisonIs Focal Live Chat & Helpdesk or Powerful Contact Form Builder cheaper?
Both Focal Live Chat & Helpdesk and Powerful Contact Form Builder offer a free plan. Focal Live Chat & Helpdesk lists no paid plan with a published price; Powerful Contact Form Builder lists no paid plan with a published price. Prices are as listed on the Shopify App Store; check what each tier includes in the Pricing section above.
Which has better reviews, Focal Live Chat & Helpdesk or Powerful Contact Form Builder?
Focal Live Chat & Helpdesk (5.0★, 1 reviews) and Powerful Contact Form Builder (4.9★, 2,672 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
Should I choose Focal Live Chat & Helpdesk or Powerful Contact Form Builder?
Focal Live Chat & Helpdesk holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Which is faster to set up, Focal Live Chat & Helpdesk or Powerful Contact Form Builder?
Both apps are one-click installs from the Shopify App Store. AppRanks doesn't measure setup time directly; Powerful Contact Form Builder has more published reviews to read for user-reported install experience (2,672 vs 1).
Which works better for small vs large Shopify App Store merchants?
AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Shopify App Store data. What it can show: Focal Live Chat & Helpdesk has 1 published reviews; Powerful Contact Form Builder has 2,672 published reviews. Compare plan limits and pricing tiers against your own volume.
Can I migrate data between Focal Live Chat & Helpdesk and Powerful Contact Form Builder?
Migration support varies by app and category. Focal Live Chat & Helpdesk and Powerful Contact Form Builder both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Focal Live Chat & Helpdesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
11. Other comparisons people make
Apps similar to each onevs Focal Live Chat & Helpdesk
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